We are in search of an experienced SAP CRM Functional Consultant to join our team. This role offers the opportunity to work on a significant CRM implementation project for a major telecommunications provider in the Nordic countries. The successful candidate will play a crucial role in customizing and upgrading the existing CRM solution to meet business requirements.
We are looking for an SAP CRM Functional Consultant who is passionate about delivering high-quality solutions and can act as a subject matter expert and analyst/consultant. Your primary responsibilities will include understanding customer needs, gathering and documenting requirements, customizing the CRM solution, debugging, testing, and supporting data exchange between S/4 and CRM systems. If you have experience in SAP CRM, proficiency in billing, sales and services business processes, and knowledge of S/4 and FICA, we encourage you to apply. Expertise in SAP CRM BRIM (Hybris Billing) is a significant plus.
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This position offers hybrid setup with the flexibility to work from any location in Latvia, whether it's your home or our office in Riga.
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Responsibilities
- Serve as a subject matter expert and analyst/consultant to understand customer needs
- Gather and document requirements from stakeholders
- Customize and upgrade the existing CRM solution to align with business requirements, including handling change requests
- Debug and test the CRM system to ensure its functionality and reliability
- Provide support for data exchange between S/4 and CRM systems, as well as legacy systems
- Experience in SAP CRM, including proficiency in the cloud version
- Strong knowledge and experience in billing, sales, and services business processes
- Familiarity with SAP S/4 and FICA
- Expertise in SAP CRM BRIM (Hybris Billing) is a significant advantage
- Engineering Heritage: Best-in-class experts sharing a culture of engineering excellence and tackling complex engineering challenges for over 30 years
- Advanced Tech Stack: Innovative projects where you can apply or enhance your expertise in Cloud, Data, AI, and other emerging technologies
- World-Class Clients: Work closely with 295+ of the Forbes Global 2000 on creating disruptive solutions that make a global impact
- Professional Growth: Exceptional support for career development with comprehensive resources for upskilling or reskilling in pioneering practices
- GenAI Community: Strong AI competencies with 600+ experts across 55+ locations driving GenAI-enabled transformation journeys
- Entrepreneurial Culture: If you're passionate and dedicated to improving business transformation, we provide the support you need to bring your ideas to life
- Hybrid Setup: The flexibility to work from any location in Latvia, whether it's your home or our office in Riga
- Other Benefits: Additional vacation and trust days, private health insurance, Employee Stock Purchase Plan and more
About EPAM
EPAM is a leading global provider of digital platform engineering and development services. For over 30 years, our team has helped leading brands navigate the waves of digital transformation, building solutions that help them stay competitive through constant market disruption.
With offices in 55+ countries, EPAM has grown in Latvia to over 150+ talented innovators in 3 years. We foster creativity and unconventional ways of doing things, welcoming like-minded professionals to join us.