We are seeking a Salesforce Business Analyst who has a profound understanding of media process execution and the media industry, with expertise in Salesforce Experience Cloud.
This role focuses on driving customer experience solutions and involves extensive collaboration with stakeholders to manage and detail EPICs, develop business process architectures, and ensure our Experience Cloud platform meets diverse user needs effectively.
We accept CVs in English only.

#LI-DNI

Responsibilities

• Develop and maintain a prioritized backlog of EPICs aligning with long-term strategic objectives
• Collaborate with stakeholders to identify, document, and define major functionalities and features within the Experience Cloud
• Regularly update the backlog reflecting shifts in business priorities or implementation feedback
• Analyze and define different user personas interacting with the Experience Cloud platform
• Map persona-specific needs to platform features and functionalities ensuring requirements are thoroughly addressed
• Facilitate workshops to validate and refine persona definitions
• Collaborate with architects and developers to outline Business Process Architectures at multiple detail levels
• Document and communicate business process configurations within the Experience Cloud
• Offer consultative support on BP architecture configurations focusing on best practices
• Break down EPICs into clear and manageable user stories for developers
• Define measurable acceptance criteria for each user story to guide testing and validation
• Lead agile ceremonies such as sprint planning, reviews, and retrospectives

• Proficiency in Salesforce Configuration, Salesforce Consulting, and Salesforce Experience Cloud
• Salesforce Admin Certification and Experience Cloud Certification
• At least 2 years of experience working with Salesforce or equivalent
• Qualifications in preparing requirements and user stories
• Strong presentation skills
• Competency in understanding media processes
• English proficiency at a B2 level or higher

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
• Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
• Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
• Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!