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Salesforce Business Analyst

AT EPAM Systems
EPAM Systems

Salesforce Business Analyst

Barra do Garças, Brazil

We are looking for a skilled Salesforce Business Analyst who possesses a solid understanding of media process execution using core Salesforce technology and knowledge of the media industry.
The ideal candidate will also understand the core principles behind customer experience-driven solutions. As a Salesforce Business Analyst, you will be responsible for executing discovery from a business analysis perspective, working on requirements elaboration, and preparing stories.

#LI-DNI

Responsibilities

  • Develop and maintain a prioritized backlog of EPICs aligning with long-term business objectives
  • Collaborate with key stakeholders to identify, document, and scope major features as EPICs
  • Regularly review and adjust the backlog based on shifting business priorities or feedback
  • Conduct analysis to understand different user personas interacting with the platform
  • Map persona-specific needs to platform features and design
  • Facilitate workshops to validate and refine persona definitions and alignments
  • Outline and define Business Process Architectures with enterprise architects and development teams
  • Document and communicate how business processes are configured to enhance efficiency
  • Provide consultative support in BP architecture configurations
  • Break down EPICs into manageable user stories for development implementation
  • Define clear and measurable acceptance criteria for each user story
  • Facilitate agile ceremonies, focusing on refining user stories based on feedback and project evolution
Requirements

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  • 2+ years of Salesforce experience
  • Capability to prepare requirements and user stories
  • Strong presentation skills
  • Salesforce Admin Certified
  • Understanding of media processes
  • Proficiency in English at B2 level or higher

Client-provided location(s): Brazil
Job ID: EPAM-epamgdo_blt6a87165107d7e5e0_en-us_Other_Brazil
Employment Type: Other