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Middle ServiceNow Engineer

AT EPAM Systems
EPAM Systems

Middle ServiceNow Engineer

Río Grande, Mexico

We are seeking a Middle ServiceNow Engineer to join our remote team.
You will play a key role in supporting applications within our ServiceNow enterprise instances. This role involves supervising the support queue, testing new upgrades and features, and maintaining the ServiceNow platform for availability, performance, and reliability.

#LI-DNI

Responsibilities

  • Supervise support queue and respond to incidents
  • Test new upgrades and features
  • Manage and maintain the ServiceNow platform, ensuring its availability, performance, and reliability
  • Monitor and manage incident, problem, and change management processes within the ServiceNow environment
  • Coordinate with cross-functional teams to identify, prioritize, and resolve operational issues, ensuring minimal impact on business operations
  • Resolve vulnerabilities
  • Develop and implement detailed documentation for users and admins, documenting ServiceNow best practices, standards, and guidelines for configuration, customization, procedures for maintenance and troubleshooting
  • Work with a community of engineers globally
  • Update plugins, patching and upgrade systems
Requirements

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  • 2+ years of experience in ServiceNow operations or a similar role
  • Bachelor's Degree in a related technical field; or equivalent related professional experience
  • Proficiency in ServiceNow administration, including configuring and maintaining modules like Incident Management, Problem Management, Change Management, Service Catalog, Asset Management, and CMDB
  • Experience in managing and troubleshooting ServiceNow workflows, business rules, notifications, and SLAs
  • Deep knowledge of ServiceNow integrations with external systems and tools using APIs, web services, and middleware
  • Some familiarity with development languages such as JavaScript, HTML, CSS and AngularJS, PowerShell, and Shell Commands
  • Ability to balance multiple assignments simultaneously
  • Methodical, accurate and with attention to detail
  • Strong communication and collaboration skills
  • B2+ English level
We offer
  • Career plan and real growth opportunities
  • Unlimited access to LinkedIn learning solutions
  • International Mobility Plan within 25 countries
  • Constant training, mentoring, online corporate courses, eLearning and more
  • English classes with a certified teacher
  • Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
  • Flexible work schedule and dress code
  • Collaborate in a multicultural environment and share best practices from around the globe
  • Hired directly by EPAM & 100% under payroll
  • Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
  • Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
  • 13 % employee savings fund, capped to the law limit
  • Grocery coupons
  • 30 days December bonus
  • Employee Stock Purchase Plan
  • 12 vacations days plus 4 floating days
  • Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
  • Monthly non-taxable amount for the electricity and internet bills
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM's Privacy Notice and Policy.

Client-provided location(s): Mexico
Job ID: EPAM-epamgdo_blt7a7e37b2dabbecc3_en-us_Other_Mexico
Employment Type: Other