We are seeking a Middle ServiceNow Engineer to join our remote team.
You will play a key role in supporting applications within our ServiceNow enterprise instances. This role involves supervising the support queue, testing new upgrades and features, and maintaining the ServiceNow platform for availability, performance, and reliability.

#LI-DNI

Responsibilities

• Supervise support queue and respond to incidents
• Test new upgrades and features
• Manage and maintain the ServiceNow platform, ensuring its availability, performance, and reliability
• Monitor and manage incident, problem, and change management processes within the ServiceNow environment
• Coordinate with cross-functional teams to identify, prioritize, and resolve operational issues, ensuring minimal impact on business operations
• Resolve vulnerabilities
• Develop and implement detailed documentation for users and admins, documenting ServiceNow best practices, standards, and guidelines for configuration, customization, procedures for maintenance and troubleshooting
• Work with a community of engineers globally
• Update plugins, patching and upgrade systems

• 2+ years of experience in ServiceNow operations or a similar role
• Bachelor's Degree in a related technical field; or equivalent related professional experience
• Proficiency in ServiceNow administration, including configuring and maintaining modules like Incident Management, Problem Management, Change Management, Service Catalog, Asset Management, and CMDB
• Experience in managing and troubleshooting ServiceNow workflows, business rules, notifications, and SLAs
• Deep knowledge of ServiceNow integrations with external systems and tools using APIs, web services, and middleware
• Some familiarity with development languages such as JavaScript, HTML, CSS and AngularJS, PowerShell, and Shell Commands
• Ability to balance multiple assignments simultaneously
• Methodical, accurate and with attention to detail
• Strong communication and collaboration skills
• B2+ English level

• Improved medical coverage - EPAMers are eligible to participate in a supplementary health insurance program that shall have the usual coverage in the industry, with the Company funding 100% of the value of the monthly premium for participation
• Lunch Allowance - You will receive a daily allowance of CLP $ 7.000 per working day. Enjoy a nice meal on us
• Allowance for internet and electricity - You will receive an allowance of CLP$15.000 per month to cover internet and electricity expense
• National Holiday Bonus - We celebrate joining the Chilean Market. That is why all our employees will receive a bonus of CLP $86,646 in September
• Christmas Bonus - You will receive an End of Year bonus of CLP $170,539. It will be paid during the month of December, to ensure you have a Happy Holiday!
• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Are you open to relocation? - If you want to relocate to another country and we have the right project, we will assist you every step of the way, to help you and your family, reach your new home