We are actively seeking a Lead ServiceNow Engineer with expertise in Workplace Service Delivery to join our core implementation team. In this role, you will have the unique opportunity to lead the global deployment of ServiceNow and play a pivotal role in shaping our organization's technological future. This position is ideal for strategic thinkers who are ready to take on challenges and drive significant transformations across multiple disciplines.
This position offers remote setup with the flexibility to work from any location in Georgia, whether it's your home, well-equipped offices in Tbilisi and Batumi or a coworking space in Kutaisi.
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Responsibilities
- Lead the global deployment of ServiceNow throughout our organization
- Manage a variety of modules including ITSM, ITOM, WSD, and HRSD
- Develop ServiceNow integrations with major enterprise platforms, including OKTA SSO, Salesforce, and SAP
- Maintain platform consistency and oversee updates and patches
- Collaborate effectively with internal teams, clients and other vendors to deliver holistic ServiceNow solutions
- Solid experience in implementing ServiceNow WSD Module, with a minimum of six months of experience
- Comprehensive understanding of ServiceNow implementation across various modules,such as ITSM, ITOM, WSD and HRSD
- Competency in ITIL frameworks and best practices for ServiceNow
- Proficiency in English at B2 level or higher
- Proven skills in engaging and presenting to stakeholders across both business and engineering teams
- Ability to work independently and manage tasks effectively
- SNOW Certifications (admin, developer, implementer)
- We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
- We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly
- Free English classes with certified teachers
- We cover it all:
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Comprehensive medical & family care package
- Five trust days per year (sick leave without a medical certificate)
- Benefits package (sports activities, a variety of stores and services)