We are looking for an experienced and dedicated Lead ServiceNow Engineer to join our team.
In this role, you will be responsible for technical supervision, solution design, and hands-on development as part of a greenfield ServiceNow ITSM implementation project. Your work will include the creation of both a front-end portal and corresponding backend modules. This is a great opportunity for a knowledgeable professional who is ready to take on leadership duties and guide a team through a major IT service management implementation.
Feel free to work remotely from anywhere across Montenegro or connect with colleagues at our Herceg-Novi and Podgorica offices.
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Responsibilities
- Lead and manage a small implementation team, while providing technical guidance and support
- Architect and design comprehensive solutions on the ServiceNow platform
- Ensure the solution's alignment with business requirements and industry best practices
- Execute hands-on development including customization, scripting, and configuration of ServiceNow
- Oversee code quality and implementation of development standards
- Collaborate with stakeholders to convert functional requirements into technical solutions
- Perform code reviews and troubleshoot any technical issues that arise during implementation
- Stay updated on ServiceNow capabilities and continuously work towards improvements
- Hands-on experience with ServiceNow, including front-end portal and corresponding backend modules
- Proven track record of leading and managing a team implementing end-to-end ServiceNow ITSM solutions
- Expertise in the technical areas of ServiceNow ITSM such as solution design, development, scripting, and configuration
- Strong understanding of ITIL processes
- Excellent problem-solving skills, including experience with code reviews and troubleshooting during the implementation phase
- Exceptional communication skills with the ability to clearly explain complex technical concepts
- English B2 and above
- Up-to-date ServiceNow certifications
- Engineering Heritage. Best-in-class experts sharing a culture of engineering excellence and tackling complex engineering challenges for over 30 years
- Advanced Tech Stack. Innovative projects where you can apply or enhance your expertise in Cloud, Data, AI, and other emerging technologies
- World-Class Clients. Work closely with 295+ of the Forbes Global 2000 on creating disruptive solutions that make a global impact
- Professional Growth. Exceptional support for career development with comprehensive resources for upskilling or reskilling in pioneering practices
- GenAI Community. Strong AI competencies with 600+ experts across 55+ locations driving GenAI-enabled transformation journeys
- Entrepreneurial Culture. If you're passionate and dedicated to improving business transformation, we provide the support you need to bring your ideas to life
- Hybrid Setup.The flexibility to work from any location in Montenegro, whether it's your home or our dynamic offices
- Other Benefits. Corporate health insurance and the possibility of buying private health insurance for the family at a corporate price