We are looking for an experienced and dedicated Lead ServiceNow Engineer to join our team.
In this role, you will be responsible for technical supervision, solution design, and hands-on development as part of a greenfield ServiceNow ITSM implementation project. Your work will include the creation of both a front-end portal and corresponding backend modules. This is a great opportunity for a knowledgeable professional who is ready to take on leadership duties and guide a team through a major IT service management implementation.
This position offers remote setup with the flexibility to work from any location in Georgia, whether it's your home, well-equipped offices in Tbilisi and Batumi or a coworking space in Kutaisi.
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Responsibilities
- Lead and manage a small implementation team, while providing technical guidance and support
- Architect and design comprehensive solutions on the ServiceNow platform
- Ensure the solution's alignment with business requirements and industry best practices
- Execute hands-on development including customization, scripting, and configuration of ServiceNow
- Oversee code quality and implementation of development standards
- Collaborate with stakeholders to convert functional requirements into technical solutions
- Perform code reviews and troubleshoot any technical issues that arise during implementation
- Stay updated on ServiceNow capabilities and continuously work towards improvements
- Hands-on experience with ServiceNow, including front-end portal and corresponding backend modules
- Proven track record of leading and managing a team implementing end-to-end ServiceNow ITSM solutions
- Expertise in the technical areas of ServiceNow ITSM such as solution design, development, scripting, and configuration
- Strong understanding of ITIL processes
- Excellent problem-solving skills, including experience with code reviews and troubleshooting during the implementation phase
- Exceptional communication skills with the ability to clearly explain complex technical concepts
- English B2 and above
- Up-to-date ServiceNow certifications
- We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
- We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly
- Free English classes with certified teachers
- We cover it all:
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Comprehensive medical & family care package
- Five trust days per year (sick leave without a medical certificate)
- Benefits package (sports activities, a variety of stores and services)