Lead Salesforce Functional Consultant

We are looking for a Lead Salesforce Functional Consultant to make the team even stronger.
As a key member of our team, you'll take charge of leveraging Salesforce solutions to boost business processes, bridging the gap between business requirements and technical solutions, and ensuring a high-quality implementation that aligns with business goals.
The remote option applies only to the Candidates who will be working from any location in Ukraine.

#LI-DNI#LI-IRINABENKO

Responsibilities

• Define the scope and project size
• Drive projects using Agile Methodologies
• Facilitate requirements workshops, gather and analyse requirements and obtain sign-off
• Map AS-IS and TO-BE processes
• Create epic, user stories for Salesforce Engineers including Salesforce design suggestions
• Work with our QA team by reviewing use case tests and testing outputs to ensure that the solution meets the requirements
• Support stakeholders and business units through UAT, and triage bugs
• Help Salesforce engineers perform root cause analysis
• Provide Train-the-Trainer and functional documentation and sessions
• Support projects through post-go-live & hyper-care activities

• Proficient CRM B2B process excellence experience (sales, onboarding, offboarding) and process mapping skills
• 5+ years working on the Salesforce.com Platform
• Salesforce Business Analyst Certification
• Salesforce Sales Cloud Certification
• Experience with agile methodologies (e.g. Scrum)
• Experience using process design tools (e.g. Signavio)
• Team player (easy & respectful communications, shares responsibilities for the team overall success)
• 3+ experience in implementing onboarding and offboarding processes, KYC and compliance
• Communication skills
• Organizational skills & self-management
• Ability to quickly learn & adapt to new situations
• Creative problem-solver with the ability to work with a blank slate and inspire others
• Respond constructively and calmly to shifting priorities, demands, and timelines
• Upper-intermediate or higher English level, both spoken and written (B2+)

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Consider relocation options in over 30 countries worldwide
• Participate in volunteer, charity programs and communities (both technical and interest-based)
• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children