We are looking for a Lead Salesforce Functional Consultant to make the team even stronger.
As the Lead Salesforce Functional Consultant, you will be responsible for overseeing various CRM processes on the Salesforce.com platform and ensuring that all project deliverables meet the client's requirements and standards.
The remote option applies only to the Candidates who will be working from any location in Greece.
#LI-DNI#LI-IRINABENKO
Responsibilities
- Define the scope and project size
- Drive projects using Agile Methodologies
- Facilitate requirements workshops, gather and analyze requirements and obtain sign-off
- Map AS-IS and TO-BE processes
- Create epic, user stories for Salesforce Engineers including Salesforce design suggestions
- Work with our QA team by reviewing use case tests and testing outputs to ensure that the solution meets the requirements
- Support stakeholders and business units through UAT, and triage bugs
- Help Salesforce engineers perform root cause analysis
- Provide Train-the-Trainer and functional documentation and sessions
- Support projects through post-go-live & hyper-care activities
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- Proficiency in CRM B2B process excellence (sales, onboarding, offboarding) and process mapping skills
- 5+ years working on the Salesforce.com Platform
- Qualifications in Salesforce Business Analyst and Salesforce Sales Cloud
- Background in agile methodologies such as Scrum
- Experience using process design tools such as Signavio
- 3+ years' experience in implementing onboarding and offboarding processes, KYC and compliance
- Team player with easy, respectful communications that shares responsibilities for the team's overall success
- Strong communication and organizational skills along with self-management abilities
- Capability to quickly learn and adapt to new situations
- Creative problem-solving skills and the ability to work with a blank slate and inspire others
- Flexibility to respond constructively and calmly to shifting priorities, demands, and timelines
- Upper-intermediate or higher English level, both spoken and written (B2+)
- Salesforce Administrator Certification
- Consulting experience in the retail industry/e-commerce
- Familiarity with Jira, Google Suite (eg. Docs, Sheets, and Slides)
- Good functional understanding of the key Salesforce CRM Platform capabilities
- For you:
- Paid annual vacation
- Paid sick leave days
- Private health insurance
- Stable income
- Meal and home office compensation
- For your comfortable work:
- Remote and hybrid work opportunities
- Corporate laptop
- Possibility to work on your own device
- Free licensed software
- Relocation opportunities
- Free wellbeing activities
- For your growth:
- Possibility to create a Personal Development Plan from the first day in the company
- Free trainings for technical and soft skills
- Free access to LinkedIn Learning platform
- Free access to internal and external e-Libraries
- Certification opportunities
- Language courses
- Internal technical and non-technical communities
- Possibility to contribute in internal, opensource products
EPAM is committed to providing our global team of 52,800+ EPAMers with inspiring careers. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success, and we value collaboration, try always to understand our customers' business, and strive for the highest standards of excellence.