We are seeking a Lead Salesforce Business Analyst to play a pivotal role in the ongoing development of a dynamic mobile web application built on the Salesforce platform, including Service Cloud and Experience Cloud. This is a leadership position suited for someone with 5+ years of experience in Salesforce-based business analysis, exceptional communication skills, and a passion for human-centered digital products.
We accept CVs in English only.
#LI-DNI#EasyApply
Responsibilities
- Own the full product lifecycle from ideation through delivery and continuous improvement
- Translate strategic business goals into scalable Salesforce solutions
- Lead refinement of complex business requirements, and oversee documentation of process flows and user stories
- Drive analysis of business needs, identifying risks and high-value opportunities for impact
- Guide the organization and prioritization of user stories into epics and phases
- Act as a liaison between business units, design, and technical teams to ensure alignment and clarity
- Lead stakeholder engagements, providing demos, training, and guidance
- Support and lead backlog grooming in collaboration with the Product Manager and Scrum Master
- Oversee UAT planning and ensure end-user readiness for new features and releases
- Collaborate with design resources to ensure excellent UX/UI and adherence to accessibility standards
- Review performance metrics and lead evaluations of system change requests
- Author and oversee the creation of knowledge base content, release notes, and training materials
- Stay current with Salesforce platform capabilities and guide effective product decision-making
Want more jobs like this?
Get Software Engineering jobs in Soacha, Colombia delivered to your inbox every week.
- 5+ years of experience as a Salesforce Business Analyst
- Deep experience with Salesforce Service Cloud and Salesforce Experience Cloud
- Strong skills in UX/UI design tools and principles
- Experience in Agile/Scrum environments with cross-functional teams
- Proven track record in leading requirement discovery and documentation
- Ability to manage and mentor junior analysts and guide team deliverables
- Strong analytical thinking and stakeholder communication skills
- Experience supporting UAT and QA with an emphasis on quality delivery
- Proficiency in creating detailed documentation for business and end users
- English level B2+ or higher
- Familiarity with accessibility standards in digital products
- Experience working on mobile web applications
- Background in disaster services, humanitarian aid, or social impact organizations
- Knowledge of financial service integrations within Salesforce
- Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
- Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
- Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
- Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
- Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
- Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
- Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
- Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
- Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.