We are seeking an experienced remote Operations Lead/Coordinator to manage one of the operations units within EPAM Technical Interview Service, overseeing a team of 30 specialists across multiple time zones. This role focuses on ensuring the efficient and timely completion of tasks, tracking team's and individual productivity, resolving escalations, and maintaining seamless communication with stakeholders.
At EPAM Belarus, employees have the flexibility to choose the environment that suits them best. You can work from any location in Belarus, whether it's your home or our offices in Minsk, Grodno, Brest, Gomel, Mogilev or Vitebsk.

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Responsibilities

• Ensure the timely execution of processes/ tasks within assigned timelines
• Lead and manage three operational streams across India, Europe, and Latin America, while mentoring stream leads for optimal performance
• Handle escalations, resolve conflicts, and ensure effective communication between all stakeholders
• Maintain and update project documentation in Confluence to support team efficiency and provide clarity
• Collaborate with the product team to suggest and track improvements to the internal platform
• Use Power BI and other analytical tools to monitor performance, identify bottlenecks, and implement solutions for continuous improvement

• 5+ years of relevant professional experience
• Proven experience managing remote teams
• Ability to thrive in fast-paced environments and manage tight deadlines
• Quick learner with the ability to make fast, informed decisions
• Analytical mindset with a proactive approach to problem-solving
• Excellent communication skills, with the ability to collaborate effectively with stakeholders across departments and locations
• Strong leadership and mentoring skills, with the ability to guide and develop team members
• Advanced English proficiency (B2+ or higher)

• We connect like-minded people::
  • Delivering innovative solutions to industry leaders, making a global impact
  • Enjoyable working environment, whether it's the vibrant office or the comfort of your own home
  • Opportunity to work abroad for up to two months per year
• We invest in your growth::
  • Leadership development, career advising, soft skills and well-being programs
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning, Get Abstract and O'Reilly
  • Free English classes with certified teachers
• We cover it all::
  • Monetary bonuses for taking part in the referral program
  • Comprehensive medical & family care package
  • Seven trust days per year (sick leave without a medical certificate)
  • Discounts from 800+ partners (sports activities, restaurants, stores and services)