We are looking for a Lead Application Support Engineer to join our team. In this role, you will handle complex technical issues, including coding and application defects.
If you're passionate about innovation, we invite you to apply and become part of our team.
This is a fully remote position that offers you the flexibility to work from any location in Armenia, whether it's your home or well-equipped offices in Yerevan or Gyumri.
#LI-DNI#LI-KG7
Responsibilities
- Handling complex technical issues, including coding and application defects, within the MSS program
- Investigating and troubleshooting application-related issues raised by users/clients and executing workarounds when necessary
- Collaborating with technical teams for problem resolution and escalating unresolved issues to the appropriate product teams
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- 3+ years of production experience supporting Content Management Systems, including Content Hub/DAM, PCM (e.g., Magento, Sitecore, WordPress, Adobe Experience Manager, Strelka, Laika)
- Experience in WEB Content error troubleshooting and fix
- Proficiency in Web App and BFF, with knowledge of C#, .NET, Next.JS, React, and Typescript
- Ability to support integration of 3rd party applications
- Basic to intermediate knowledge of SQL
- Familiarity with SDLC, DevOps concepts, and CI/CD implementation with Azure DevOps services or Jenkins
- ITIL foundations knowledge, especially in Incident and Service Request Management
- Responsible attitude, good communication skills, and technical debugging/troubleshooting/support experience
- Experience with remote desktop applications and ticketing software such as Jira, Zendesk, or ServiceNow
- Understanding of software technical support/maintenance process and creating documentation for support and maintenance (e.g., runbooks)
- Proven issue troubleshooting skills with attention to detail
- English language proficiency at B2 level or higher
- We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
- We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
- Free English classes with certified teachers
- We cover it all:
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Comprehensive medical & family care package
- Four trust days per year for personal needs
- Discounts for fitness clubs
- Benefits package (hotels, restaurants, stores and services)