Head of Business Analysis Department

We are seeking a seasoned Head of Business Analysis Department to join our dynamic team in leveraging advanced business intelligence tools to generate impactful, data-driven decisions. The ideal candidate will play a pivotal role in translating complex business strategies into clear, operational plans, guiding stakeholders in defining deliverables, and ensuring the alignment of objectives with overarching business strategies.

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Responsibilities

• Manage and mentor a team of business analysts, setting performance goals and ensuring professional development
• Engage closely with senior management to understand business strategies and user needs, serving as the product Subject Matter Expert (SME) for the development team
• Define and oversee the development of Minimum Viable Products (MVPs) and detailed roadmaps for delivering value using epics and features
• Independently create, refine, and prioritize user stories based on sometimes ambiguous feature definitions
• Develop and communicate technical and system integration strategies, tracking divisional dependencies and reporting progress
• Lead collaborations with QA and development teams to build comprehensive test strategies and scenarios based on acceptance criteria
• Ensure the seamless delivery and implementation of features and capabilities, aligning with user expectations and business requirements
• Investigate and address production issues, implementing solutions directly or escalating them when necessary
• Conduct impact analysis to assist in prioritization and accelerate the definition and refinement of features and user stories
• Regularly monitor and evaluate the success of projects and processes, ensuring compliance with risk policies and alignment with business objectives
• Advocate for and promote the use of business intelligence across the organization

• 5+ years of IT experience with focus on Business Analysis
• At least 2 years of leadership experience in managing analytical teams
• Proven track record in developing and managing content within the BI tools Tableau and Power BI
• Advanced proficiency in writing and reviewing complex SQL queries
• Deep understanding of Salesforce integrations and administrative settings, including Power BI deployments
• Expertise in creating, maintaining, and sharing intricate business flow diagrams
• Strong troubleshooting skills with the ability to investigate, resolve or escalate technical issues
• In-depth understanding of risk management, compliance policies, and procedures pertinent to business processes
• Excellent command of English (B2+ level), both written and spoken, with a strong emphasis on technical communication skills

• Extensive experience in designing and maintaining performance measures in Tableau
• Expertise in transitioning and supporting both legacy and cloud BI environments

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Monthly non-taxable amount for the electricity and internet bills