EPAM Systems provides 24/7 support services for users of a major Cloud platform. The Support team is distributed across multiple locations. We are hiring Cloud Support Engineers to extend our multi-language team based in Minato-ku, Tokyo, Japan.
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Responsibilities
- Provide support to customers using Cloud Platform products, solutions and APIs, including developer products related services
- Provide technical assistance and support as part of a global support organization
- Work closely with engineers and product managers to improve the product and make our customers successful
- Follow notification and escalation procedures
- Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
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- Proficient in at least one of Java, Python, PHP, Go
- Comfortable working on Linux-based systems
- Comfort and experience using SQL (any dialect) to extract and manipulate data
- Hands on experience with web protocols (HTTP, TLS, etc.)
- Experience with services API development as well as creating REST and JSON APIs
- Familiarity with cloud computing
- Ability to read and understand code and able to write code samples to reproduce customer issues
- Strong troubleshooting skills including the ability to read and understand logs and stack traces
- Ability to research using internal knowledge bases and public-facing documentation (Google Developers, StackOverflow, etc.)
- A strong sense of business ownership and customer focus
- Native or Fluent Korean communication
- Business level English communication (reading/writing/speaking)
- Experience with Platform-as-a-Service (PaaS)
- Familiarity with parallel/distributed computing (NoSQL, MapReduce, etc.)
- By choosing EPAM, you're getting a job at Great Place To Work-Certified™ in 2024 , Glassdoor's Top 100 Best Places to Work in 2023 & one of Most Loved Workplace, as recognized by Newsweek , 2021 - 2023
- Your voice matters. At EPAM, employee ideas are the driving force behind our business. You'll be part of a supportive workplace where everyone is respected and included
- Through extensive opportunities for internal training and self-development, including workshops, online courses, and mentoring programs, you'll learn, contribute, and grow with us
- You'll be challenged while working side-by-side with some of the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices
-EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees and our communities
-Since EPAM Japan was incorporated in 2018, we have been constantly expanding our team and capabilities in Tokyo, the capital of the world's third-largest economy
-We have top-notch multilingual specialists who are experts in consulting, designing, and engineering to achieve digital transformation for businesses, especially in financial services, life science, automotive, real estate, and retail
-With a proactive, creative, diverse team, we offer our clients solutions that envision digitalization in their systems, products, and services. We are here to make an impact in our community and beyond