EPAM Systems provides 24/7 support services for users of a major Cloud platform.
The Support team is distributed across multiple locations. We are hiring Cloud Support Engineers to extend our multi-language team, based in Minato-ku, Tokyo, Japan.

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Responsibilities

• Provide support to customers using Cloud Platform products, solutions and APIs, including developer products related services
• Provide technical assistance and support as part of a global support organization
• Work closely with engineers and product managers to improve the product and make our customers successful
• Follow notification and escalation procedures
• Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions

• Proficient in at least one of Java, Python, PHP, Go
• Comfortable working on Linux-based systems
• Comfort and experience using SQL (any dialect) to extract and manipulate data
• Hands on experience with web protocols (HTTP, TLS, etc.)
• Experience with services API development as well as creating REST and JSON APIs
• Familiarity with cloud computing
• Ability to read and understand code and able to write code samples to reproduce customer issues
• Strong troubleshooting skills including the ability to read and understand logs and stack traces
• Ability to research using internal knowledge bases and public-facing documentation (Google Developers, StackOverflow, etc.)
• A strong sense of business ownership and customer focus
• Japanese Native Level or JLPT N1 Language skills
• Business level English communication (reading/writing/speaking)

• Experience with Platform-as-a-Service (PaaS)
• Familiarity with parallel/distributed computing (NoSQL, MapReduce, etc.)

• By choosing EPAM, you're getting a job at Great Place To Work-Certified™ in 2024 , Glassdoor's Top 100 Best Places to Work in 2023 & one of Most Loved Workplace, as recognized by Newsweek , 2021 - 2023
• Your voice matters. At EPAM, employee ideas are the driving force behind our business. You'll be part of a supportive workplace where everyone is respected and included
• Through extensive opportunities for internal training and self-development, including workshops, online courses, and mentoring programs, you'll learn, contribute, and grow with us
• You'll be challenged while working side-by-side with some of the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices