We are seeking a highly motivated and skilled Cloud Support Engineer to join our team.
The ideal candidate will be responsible for providing support and technical expertise in the management and operation of cloud-based environments with a strong focus on Azure cloud services and DevOps practices.

#LI-DNI

Responsibilities

• Deploy, automate, maintain, and manage Azure cloud-based production systems
• Monitor system performance and capacity to meet service availability and recoverability requirements
• Implement solution definitions for mid-size projects utilizing Azure DevOps, Virtual Machines, and ARM templates
• Set up and manage build pipelines using Jenkins or Azure DevOps/ADF in a production environment
• Utilize source code management and build branching strategies with GIT (BitBucket, GitHub, GitLab)
• Execute technical operations including monitoring, automation, network configuration, cloud management, security assessment, release management, and reliability engineering
• Maintain proficiency in API management and content delivery network operations
• Provide efficient problem-solving and communication skills to support operational environment needs
• Commit to continuous integration and continuous deployment (CI/CD) practices using various DevOps tools
• Willingly work in a 24*5 profile with weekend on-call support

• Minimum 2 years of working experience in cloud support or a related field
• Solid knowledge and experience in Azure cloud services including Azure DevOps and Active Directory
• Proficiency in infrastructure automation using ARM templates or Terraform
• Skills in Jenkins environment automation and release automation
• Familiarity with monitoring tools and techniques for Azure cloud systems
• Background in virtualization, infrastructure as code and metrics tracking
• Understanding of PowerShell scripting and automation tasks

• Development knowledge on Azure services (Webapp, Azure functions etc.)

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Monthly non-taxable amount for the electricity and internet bills