We are hiring a Salesforce Business Solutions Architect, who will support a critical digital transformation project for one of EPAM's top clients. This is a high-impact role, with the opportunity to advance your skills and grow within a global organization. If you'd like to learn more about this position and project, apply now! Connect with a recruiter today!
Req.#758443042

#LI-DNI

Responsibilities

• Translate business requirements into well-written and well-architected solutions that best leverage the Salesforce platform and products
• Communicate the benefits and risks to a solution's feasibility, functionality, and fit for a client's specific business needs
• Collaborate with customer stakeholders, project management, product owners, SMEs, and our internal delivery team to design and deliver the best possible solution
• Provide thought leadership on the improvement of customer operations through Salesforce
• Perform fit-gap analysis between customer requirements and Salesforce capabilities
• Create solution design documents including user stories and process flows
• Facilitate discovery and working sessions, managing the participants and agenda to drive understanding of business needs and pain points
• Deliver technical support during sales calls, solution presentations, and when sizing customer requirements
• Build strong customer relationships and become a trusted advisor to a variety of client stakeholders, including SMEs as well as C-level leadership

• Extensive CRM experience in both the industry and its software capabilities
• Hands-on working with OrgMerge processes and operations
• Comfortable acting as the Salescloud advisor to both client stakeholders and C-level leadership
• Proven history of providing software consulting on large-scale enterprise projects
• Strong understanding of the core Salesforce platform including Sales Cloud, Service Cloud, and Community Cloud
• Highly skilled in writing user stories to capture Salesforce requirements
• Expert with data migrations from third-party systems to Salesforce
• Familiar with CPQ/Revenue Cloud and eCommerce
• History of participating in Salesforce certifications as well as having an active certification

• Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid)
• Life and AD&D Insurance (Company Paid)
• Employee Assistance Program (Company Paid)
• Telehealth (Company Paid)
• Short-term Disability (Company Paid)
• Long-Term Disability
• Paid Time Off (including vacation and sick days)
• Registered Retirement Savings Plan (RRSP) with Company match
• Maternity/Parental/Adoption Leave Top-up
• Employee Stock Purchase Program
• Critical Illness Insurance
• Employee Discounts
• Unlimited access to LinkedIn learning solutions