As a Business Analyst (Technical Writer), you will be responsible for creating and maintaining high-quality documentation for both functional and technical aspects of application/platforms.
You will work closely with solution architects, development leads, developers, product managers and other stakeholders to translate complex technical information into clear, concise, and structured documentation. Your role will involve ensuring that documentation meets the needs of both technical and non-technical stakeholders, supporting solutioning, integration, ops and app/platform design discussion.
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Responsibilities
- Create, organize, and maintain functional and technical documentation, including architecture diagrams, workflows, data models, microservices, and related materials
- Collaborate with solution architects, development leads, developers, and other stakeholders to foster effective documentation discussions
- Convert complex technical concepts into clear and structured materials suitable for technical and non-technical audiences
- Ensure documentation is consistent, accurate, and comprehensive across all platform elements
- Develop and implement templates and standards for maintaining uniformity across teams and projects
- Perform regular updates and reviews to keep documentation aligned with changes in the platform
- Coordinate with cross-functional teams to align documentation with platform requirements
- Enable knowledge transfer by producing and maintaining detailed and user-friendly documentation for diverse teams
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- Bachelor's degree in Information Technology, Computer Science, Technical Communication, or a related field
- At least 3 years of experience as a Technical Writer or Business Analyst focused on creating technical and functional documentation
- Understanding of software development lifecycle (SDLC) and familiarity with Agile methodologies
- Ability to interpret complex technical concepts and convert them into concise, audience-appropriate documents
- Experience with documentation tools such as Confluence, Jira, Excel, or similar platforms
- Knowledge of software systems, including APIs, databases, and enterprise architectures
- Strong organizational and communication skills, demonstrating a meticulous attention to detail
- Proven expertise in handling multiple documentation projects simultaneously while meeting tight deadlines
- By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2021 & 2022&2023
- Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters
- You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices
- We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey
- At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us
- EPAM is a leading global provider of digital platform engineering and development services. EPAM has been expanding in Singapore since 2013 and delivering the best solutions to our customers. As a recognized leader, EPAM Singapore achieved Great Place to Work® Certification in 2023 and is committed to providing our team with inspiring careers.
- You will have the opportunity to work with fellow talented technologists and accelerate your career by participating in our numerous upskilling, training, and certification programs. That is why EPAM Singapore was awarded Gold for Best In-House Certification Programmes in the Employee Experience Awards 2023 and Silver in the SkillsFuture Employers Awards 2022 for our efforts in championing employees' skills development and building a lifelong learning culture at the workplace. You can also look forward to developing holistically with the multiracial festivals and various wellness and cultural activities organized by our passionate colleagues here.