We are seeking an Associate Delivery Manager to join our remote team and contribute to a key project with a major client in the retail industry, specializing in apparel, textiles, and daily essentials. This role focuses on enhancing the customer shopping experience and loyalty by integrating physical retail stores with a loyalty application and balancing the client's offline and online operations. This position offers the opportunity to play a significant role in both the digital and physical retail spheres of a flourishing business.
#LI-DNI
Responsibilities
- Lead project initiatives aimed at improving the delivery of business objectives
- Drive the integration of retail outlets with the customer loyalty app to boost customer experience
- Manage the daily execution of project tasks from start to finish
- Develop and implement an effective customer loyalty strategy
- Collaborate with various teams to ensure smooth project progression
- Provide regular and transparent updates on project status to stakeholders at all levels
- Manage project resources effectively to prevent budget overruns
- Adhere to established project management methodologies and standards throughout the project
- Proactively identify potential project risks and develop strategies to mitigate them
- Commit to ongoing process improvement to optimize project delivery
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- At least 5 years of experience in the IT industry
- Demonstrated leadership capabilities with a minimum of 2 years managing a team of five or more employees in a managerial or similar role
- Experience in managing at least 2 full cycle projects or multiple project phases across the development lifecycle
- Comprehensive knowledge and practical experience with SDLC and various project management methodologies
- Basic knowledge of Project and Delivery Management techniques and best practices
- In-depth understanding of Agile principles and Scrum methodologies for effective project management
- Proven ability to plan and oversee projects efficiently
- Skilled in resource and time management to ensure project deadlines are met
- Excellent communication skills for stakeholder engagement and expectation management
- Proven track record of developing and conveying a clear product vision
- Capability to manage multiple priorities simultaneously, ensuring comprehensive project coverage
- Proficient in English, both spoken and written, for effective communication, coordination, and collaboration
- PM/DM certification is a plus
- Basic knowledge of mobile application development
- Experience with customer loyalty programs or customer experience management
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills
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