Application Support Specialist

We are seeking an Application Support Specialist with T24 Transact experience.
In this role, you will provide essential production support to ensure seamless day-to-day operations. You will play a key role in incident resolution, problem management, and driving continuous service improvement.
Please note that work from the customer office 2 days per week is required.

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Responsibilities

• Provide L1/L2 support for Temenos Transact applications
• Ensure smooth operations and timely incident resolution
• Manage problem management processes to enhance service quality
• Collaborate with teams to implement continuous service enhancements
• Utilize SQL and Unix shell scripting for log analysis and troubleshooting
• Support production operations and RTB activities effectively
• Monitor banking interfaces, APIs, and middleware performance
• Engage with ticketing systems like Service Now and JIRA for tracking issues
• Automate and simplify processes to improve operational efficiency
• Participate in CI/CD processes and manage version control tools
• Assist in managing containerized applications using Kubernetes
• Apply ITIL framework principles for service management
• Maintain a general understanding of banking operations and transactions
• Utilize monitoring tools to ensure system health and performance
• Document and report incidents and resolution steps
• Work collaboratively with cross-functional teams

• 2+ years of experience in application support with T24 Transact
• Knowledge of core banking operations and RTB processes
• Proficiency in SQL and Unix shell scripting
• Understanding of monitoring tools and operating systems
• Familiarity with ticketing systems such as Service Now and JIRA
• Experience in banking interfaces and APIs management
• Capability to work with DevOps tools for automation
• English proficiency at a professional level

• Certification in Information Technology Infrastructure Library
• Familiarity with CI/CD practices
• Experience with T24 core logs and Temenos Interaction framework
• Knowledge of Financial Accounting and Treasury Operations
• Exposure to automation tools like Autosys

• Competitive compensation depending on experience and skills
• Variety of projects within one company
• Being a part of a project following engineering excellence standards
• Individual career path and professional growth opportunities
• Internal events and communities
• Flexible work hours