We are seeking a highly skilled Application Support Engineer to join our team.
The ideal candidate will be responsible for ensuring the stability and effective operation of our Quant/Enterprise Technology systems, particularly during core business hours. This role requires a proactive approach to problem-solving and a strong commitment to enhancing productivity and efficiency.

#LI-DNI

Responsibilities

• Take responsibility for production stability and problem resolution of the Quant/Enterprise Technology systems during core business hours
• Actively ensure the readiness and effective operation of production environments, including running routine maintenance on file, data store, and job control systems
• Engage in on-call rotations as required
• Investigate complex issues in production delivery, conduct root cause analysis, establish a resolution, and navigate it through the necessary steps
• Proactively identify and manage risks, promptly flagging major issues, and escalating incidents when necessary
• Drive results by prioritizing productivity, quality, and value for the client while maintaining honest, realistic, and committed partnerships
• Deploy patches and manage full stack deployments into production systems
• Conduct regular Disaster Recovery (DR) testing and continuously work on improving the process
• Take a proactive stance in proposing new technologies, tools, and approaches
• Suggest innovative solutions to business problems and processes that leverage technology for enhanced marketing differentiation, efficiency improvements, and better user experiences

• Background in MS SQL and PowerShell basics
• Skills in troubleshooting complex issues and a strong aptitude for problem-solving
• Understanding of business domain, preferably in Finance
• Proficiency in working with RESTful services, SQL databases, and AMQP
• Competency in CI/CD tools such as Bitbucket, Control-M, Grafana, Octopus, and TeamCity
• Knowledge of monitoring tools including Grafana, Victoria Metrics, Solar Winds, and ElasticSearch
• Understanding of ITIL processes
• Demonstrated experience working in complex environments with multiple dependencies
• Excellent communication skills with the ability to liaise effectively with both technical teams and business users across all levels

• Experience with Object-Oriented Programming (OOP) language coding skills and a solid grasp of coding principles
• Familiarity with creating, improving, supporting technology systems and releasing technical solutions in a Microsoft environment
• A strong foundation in PowerShell or C# programming languages

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more