We are searching for an Application Support Engineer. On this role you will encompass the first- and second-line support, application administration, vendor liaison and basic authorship of supporting documentation for a specific set of engineering/ operational applications.
This is a fully remote position that offers you the flexibility to work from any location in Armenia, whether it's your home or well-equipped offices in Yerevan or Gyumri.

#LI-DNI

Responsibilities

• Provide initial support for: user administration activities, reporting of application status and issues, troubleshooting application issues, incl. data ingress /egress
• Issue escalation to support vendors and facilitating issue resolution in accordance with commercial vendor agreements
• Ensure system availability
• Maintain application configurations
• Maintain application documentation such as User guides or supporting technical information
• Provide application maintenance activities: applying system updates such as application patches, database scripts and migrations, ensuing data integration links are operational and interfacing with technical teams for infrastructure support (e.g. backups and application of system patches), and cyber security tasks
• Oversee and carry out assigned work with particular emphasis on product quality
• Perform all duties with due regard to the health, safety of self, others and of the environment in which they are undertaken
• Ensure that assigned tasks are delivered to a high standard, in a timely manner and in line with product requirements

• Experience with Aveva PI Administration, configuration and system maintenance
• Fundamental SQL database administration
• Understanding of networking concepts
• Excellent communication skills, written and verbal
• Strong analytical skills
• B2+ English level proficiency

• A degree in a technical discipline and/or an ITIL qualification
• Previous experience in oil & gas and/or engineering environment
• Previous experience with Aveva PI data integrations for visualizations and reporting
• Service Now (ServiceNow product)
• XHQ (Siemens product)
• Seeq (SeeQ product)
• IntelaTrac (Aveva product)
• Energy Components (EC) (Quorum product)

• We connect like-minded people:
  • Delivering innovative solutions to industry leaders, making a global impact
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your home
  • Opportunity to work abroad for up to two months per year
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events
• We invest in your growth:
  • Leadership development, career advising, soft skills and well-being programs
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
  • Free English classes with certified teachers
• We cover it all:
  • Participation in the Employee Stock Purchase Plan
  • Monetary bonuses for engaging in the referral program
  • Comprehensive medical & family care package
  • Four trust days per year for personal needs
  • Discounts for fitness clubs
  • Benefits package (hotels, restaurants, stores and services)