We are looking for a 2nd-line Application Support Engineer to be augmented into the Development team.
Unlock the potential of remote work in Kazakhstan, giving you the flexibility to work from home or access our offices in Astana, Almaty or Karaganda.

#LI-DNI

Responsibilities

• Document, classify and prioritize Incidents and Change Requests in accordance with the severity levels
• Diagnose and resolve Incidents or escalate resolution to the appropriate area of support (development team, platform vendor)
• Implement small-to-mid-sized configurations in LIMS in accordance with the business requirements
• Participate in grooming \ estimation sessions to be in the context of all functional changes
• Ability to interpret logical and physical data models, understand relationship structures, and extend the schema as needed
• Close collaboration with the Development team and end-users
• Business and System analysis of medium-complexity Change Requests

• Practical experience in writing SQL scripts of mid-level complexity
• Understanding of REST-API and ability to use Postman or another tool to submit API requests
• Practical experience with end users' support and general Incident flow
• Documentation skills
• B2+ English level proficiency

• Knowledge of ITIL/ITSM
• Life Sciences domain experience (biology, plant genetics)
• Understanding of JSON format
• AWS on the minimal level of reading the logs and re-running lambdas

• We connect like-minded people: :
  • Delivering innovative solutions to industry leaders, making a global impact
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
  • Opportunity to work abroad for up to two months per year
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events
• We invest in your growth: :
  • Leadership development, career advising, soft skills and well-being programs
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly
  • Free English classes with certified teachers
  • Discounts in local language schools, including online courses for the Kazakh language
• We cover it all: :
  • Participation in the Employee Stock Purchase Plan
  • Monetary bonuses for engaging in the referral program
  • Medical & family care package
  • Six trust days per year (sick leave without a medical certificate)
  • Coverage of psychology sessions of your choice
  • Benefits package (sports activities, a variety of stores and services)