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Application Support Engineer

AT EPAM Systems
EPAM Systems

Application Support Engineer

Zhezqazghan, Kazakhstan

We are looking for a 2nd-line Application Support Engineer to be augmented into the Development team.
Unlock the potential of remote work in Kazakhstan, giving you the flexibility to work from home or access our offices in Astana, Almaty or Karaganda.

#LI-DNI

Responsibilities

  • Document, classify and prioritize Incidents and Change Requests in accordance with the severity levels
  • Diagnose and resolve Incidents or escalate resolution to the appropriate area of support (development team, platform vendor)
  • Implement small-to-mid-sized configurations in LIMS in accordance with the business requirements
  • Participate in grooming \ estimation sessions to be in the context of all functional changes
  • Ability to interpret logical and physical data models, understand relationship structures, and extend the schema as needed
  • Close collaboration with the Development team and end-users
  • Business and System analysis of medium-complexity Change Requests
Requirements

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  • Practical experience in writing SQL scripts of mid-level complexity
  • Understanding of REST-API and ability to use Postman or another tool to submit API requests
  • Practical experience with end users' support and general Incident flow
  • Documentation skills
  • B2+ English level proficiency
Nice to have
  • Knowledge of ITIL/ITSM
  • Life Sciences domain experience (biology, plant genetics)
  • Understanding of JSON format
  • AWS on the minimal level of reading the logs and re-running lambdas
We offer
  • We connect like-minded people: :
    • Delivering innovative solutions to industry leaders, making a global impact
    • Enjoyable working environment, whether it is the vibrant office or the comfort of your home
    • Opportunity to work abroad for up to two months per year
    • Relocation opportunities within our offices in 55+ countries
    • Corporate and social events
  • We invest in your growth: :
    • Leadership development, career advising, soft skills and well-being programs
    • Certifications, including GCP, Azure and AWS
    • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
    • Free English classes with certified teachers
    • Discounts in local language schools, including online courses for the Kazakh language
  • We cover it all: :
    • Participation in the Employee Stock Purchase Plan
    • Monetary bonuses for engaging in the referral program
    • Comprehensive medical & family care package
    • Six trust days per year (sick leave without a medical certificate)
    • Coverage of psychology sessions of your choice
    • Benefits package (sports activities, a variety of stores and services)
EPAM Kazakhstan is a team of technologists and innovators united by a passion for technology. Today, we operate across all cities with offices in Astana, Almaty, and Karaganda and work with the world's leading companies from different industries. In 2023, EPAM Kazakhstan received the Export Excellence Award at the esteemed Digital Bridge Awards, showcasing our commitment to excellence and innovation.

Client-provided location(s): Kazakhstan
Job ID: EPAM-epamgdo_blt34aafbfcd8b618f1_en-us_Other_Kazakhstan
Employment Type: Other