We are seeking an Application Support Engineer to join our dynamic team.
The successful candidate will be responsible for providing technical support for our business applications, ensuring optimal performance and user satisfaction. You will work directly with other IT professionals and business users to deliver productive, robust, and reliable technology solutions tailored to our client's needs.

#LI-DNI

Responsibilities

• Take responsibility for production stability and problem resolution of the Quant/Enterprise Technology systems during core business hours
• Be responsible for the readiness and effective operation of production environments, including running routine maintenance on file, data store and job control systems
• Participate in on-call rotations
• Investigate complex issues of production delivery, run the root cause analysis, establish a solution, and push it through required steps necessary
• Identify and manage risks, flagging major issues early and escalating incidents as required
• Drive results, productivity, quality, and value for the client, respecting their deadlines and objectives but also being an honest, realistic, and committed partner to them
• Deploy patches and full stack deployments into production
• Conduct regular DR testing whilst improving the process
• Play a proactive role in proposing technologies, tools & approaches
• Suggest innovative solutions to business problems/processes that leverage technology to provide marketing differentiation, efficiency improvements, and better user experiences

• Minimum of 2 years of working experience in application support or related field
• Background in MS SQL
• Skills in basic PowerShell
• Proficiency in troubleshooting
• Qualifications in understanding business domain, especially in Finance
• Proactivity and strong communication skills
• Understanding of ITIL processes
• Familiarity with RESTful services, SQL databases and AMQP
• Capability to use CI/CD tools such as Bitbucket, Control-M, Grafana, Octopus, TeamCity
• Expertise in monitoring tools like Grafana, Victoria Metrics, Solar Winds, ElasticSearch
• Flexibility to adapt to dynamic environments

• Hands-on experience of creating, improving, supporting technology systems and releasing technical solutions preferably in a Microsoft environment
• OOP language coding skills and principles understanding
• Good knowledge of PowerShell or C#
• Experience working in complex environments with multiple dependencies

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more