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Application Support Engineer

AT EPAM Systems
EPAM Systems

Application Support Engineer

Zestap’oni, Georgia

We are searching for an Application Support Engineer. On this role you will encompass the first- and second-line support, application administration, vendor liaison and basic authorship of supporting documentation for a specific set of engineering/ operational applications.
Experience the freedom of remote work from anywhere in Georgia, whether it's the comfort of your home or our modern office in Tbilisi and coworking spaces in Batumi and Kutaisi.

#LI-DNI

Responsibilities

  • Provide initial support for: user administration activities, reporting of application status and issues, troubleshooting application issues, incl. data ingress /egress
  • Issue escalation to support vendors and facilitating issue resolution in accordance with commercial vendor agreements
  • Ensure system availability
  • Maintain application configurations
  • Maintain application documentation such as User guides or supporting technical information
  • Provide application maintenance activities: applying system updates such as application patches, database scripts and migrations, ensuing data integration links are operational and interfacing with technical teams for infrastructure support (e.g. backups and application of system patches), and cyber security tasks
  • Oversee and carry out assigned work with particular emphasis on product quality
  • Perform all duties with due regard to the health, safety of self, others and of the environment in which they are undertaken
  • Ensure that assigned tasks are delivered to a high standard, in a timely manner and in line with product requirements
Requirements

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  • Experience with Aveva PI Administration, configuration and system maintenance
  • Fundamental SQL database administration
  • Understanding of networking concepts
  • Excellent communication skills, written and verbal
  • Strong analytical skills
  • B2+ English level proficiency
Nice to have
  • A degree in a technical discipline and/or an ITIL qualification
  • Previous experience in oil & gas and/or engineering environment
  • Previous experience with Aveva PI data integrations for visualizations and reporting
  • Service Now (ServiceNow product)
  • XHQ (Siemens product)
  • Seeq (SeeQ product)
  • IntelaTrac (Aveva product)
  • Energy Components (EC) (Quorum product)
We offer
  • We connect like-minded people:
    • Delivering innovative solutions to industry leaders, making a global impact
    • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
    • Opportunity to work abroad for up to two months per year
    • Relocation opportunities within our offices in 50+ countries
    • Corporate and social events
  • We invest in your growth:
    • Leadership development, career advising, soft skills and well-being programs
    • Certifications, including GCP, Azure and AWS
    • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
    • Free English classes with certified teachers
  • We cover it all:
    • Participation in the Employee Stock Purchase Plan
    • Monetary bonuses for engaging in the referral program
    • Comprehensive medical & family care package
    • Five trust days per year (sick leave without a medical certificate)
    • Benefits package (sports activities, a variety of stores and services)
EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, clients, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow.

Client-provided location(s): Georgia
Job ID: EPAM-epamgdo_blt40283e2a5b84e099_en-us_Other_Georgia
Employment Type: Other