We are looking for a dedicated 3rd Line Software Maintenance Engineer to join our team.
This role involves providing support and maintenance for software applications utilizing MuleSoft technology. The successful candidate will also have the opportunity to participate in development activities when not engaged in maintenance tasks. This fully remote position requires candidates to be on-call for Priority 1 (P1) incidents, with added bonuses for on-call duties and overtime payments when addressing P1 incidents outside of regular office hours.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

• Provide 3rd line support and troubleshoot software issues using MuleSoft
• Maintain and enhance existing software applications
• Participate in customer interviews to gather requirements
• Engage in project interviews to discuss solutions and deliverables
• Collaborate on the design and implementation of system enhancements
• Ensure code quality by performing testing and debugging
• Document technical specifications and update relevant documentation
• Stay updated on the latest industry trends and advancements in MuleSoft
• Assist the development team with development activities when no support tasks are scheduled

• Proficiency in MuleSoft and Anypoint Platform
• Minimum of 2 years in a similar role focusing on 3rd line support
• Capability to troubleshoot and effectively resolve software issues
• Background in maintaining and enhancing software applications
• Strong problem-solving and analytical skills
• Good communication and ability to collaborate with team members
• Flexibility to work remotely and independently handle responsibilities
• Fluent English communication skills at a B2+ level

• Connectivity Bonus (15,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept)
• Medicina Prepaga (It covers the collaborator and direct family group)
• Paternity Leave (Two additional days are added to what is established by law, total of 4 days)
• Discounts card
• English Training (English lessons, twice per week)
• Training Program (Access to multiple customized training plans according to the needs of each role within the company)
• Marriage bonus (The company doubles the allowance established by law that ANSES offers)
• Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company)
• External Agreements and Discounts
• Vacations: 14 calendar days a year