We are looking for a dedicated 3rd Line Software Maintenance Engineer to join our team.
This role involves providing support and maintenance for software applications utilizing MuleSoft technology. The successful candidate will also have the opportunity to participate in development activities when not engaged in maintenance tasks. This fully remote position requires candidates to be on-call for Priority 1 (P1) incidents, with added bonuses for on-call duties and overtime payments when addressing P1 incidents outside of regular office hours.
#LI-DNI
Responsibilities
- Provide 3rd line support and troubleshoot software issues using MuleSoft
- Maintain and enhance existing software applications
- Participate in customer interviews to gather requirements
- Engage in project interviews to discuss solutions and deliverables
- Collaborate on the design and implementation of system enhancements
- Ensure code quality by performing testing and debugging
- Document technical specifications and update relevant documentation
- Stay updated on the latest industry trends and advancements in MuleSoft
- Assist the development team with development activities when no support tasks are scheduled
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- Proficiency in MuleSoft and Anypoint Platform
- Minimum of 2 years in a similar role focusing on 3rd line support
- Capability to troubleshoot and effectively resolve software issues
- Background in maintaining and enhancing software applications
- Strong problem-solving and analytical skills
- Good communication and ability to collaborate with team members
- Flexibility to work remotely and independently handle responsibilities
- Fluent English communication skills at a B2+ level
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills
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