Overview
Enterprise Mobility is the world's largest car rental operator and an industry leader in mobility and technology. We're one of the top global travel companies, ranking ahead of many airlines and most cruise lines and hotels. And no matter what transportation challenges our customers face, we have an innovative solution.
We operate the Enterprise Rent-A-Car National Car Rental and Alamo Rent A Car brands via more than 10,000 fully staffed neighborhood and airport offices, including franchisee branches, in over 90 countries and territories.
Through this robust global network, we operate a fleet of over 2.3 million vehicles and provide a comprehensive portfolio of transportation solutions, including car rental, carsharing, vanpooling, car sales, truck rental, vehicle-subscription and affiliated fleet management services. As a total mobility provider, we serve the needs of a wide variety of customers, businesses, government agencies and organizations every day.
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At the center of it all, our dedicated IT teams innovate, design and develop the technology that is redefining how customers rent, buy and share vehicles from our family of brands. Here, you will be part of a diverse and talented team that creates and delivers powerful technology solutions for our customers and employees across the world with the resources and support to develop in a variety of career paths.
As an Enterprise Mobility team member, we offer an excellent package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.
This position offers the opportunity to work fully remote within the United States (except for Alaska and/or Hawaii). Team members who choose virtual / remote work should have an adequate space to serve as their home office, and must be able to work a schedule within U.S. Central Standard Time core business hours. #LI-REMOTE
Responsibilities
Joining the Storage Design and Delivery team as an IT Manager offers an exciting opportunity to lead and oversee the 24/7 support of our Storage environment. Our team thrives on a strong foundation of Storage technologies, driven by a passion for technology and excellence in leadership. As the IT Manager, you will lead a high performing team, ensuring the reliability, performance, and security of our File and Block Storage. This role is not only about technical expertise, but also about strategic leadership where you will develop and execute plans to optimize storage infrastructure in alignment with organizational goals. You'll foster a culture of excellence, accountability, and collaboration, mentoring a dedicated team of IT professionals. Your proactive approach to managing complex IT environments, coupled with your ability to lead critical incident resolution and drive continuous improvement initiatives will be pivotal in enhancing our service delivery and mitigating risks. Joining our team means being part of a dynamic organization where your contributions will have a significant impact on our technology landscape.
As an IT Manager, you will be responsible for defining the goals, objectives, processes, and resources to support the Storage Design and Delivery team. This is an ideal role for a leader looking for an opportunity to make a significant impact and develop and grow in a team-oriented environment. You'll have the chance to work with senior leaders in the organization, so skills in collaboration and influence will be key.
Key Areas of Responsibility:
- Leadership & Team Management
- Oversee and manage a team of storage engineers with a focus on agility and continuous improvement, providing 24/7 support
- Provide leadership, guidance, and support to ensure effective team performance and development
- Coordinate with senior management and other departments to align storage objectives with organizational goals
- Handle escalations, both internal/external, and manage support from different levels
- Manage tools, systems, and procedures to ensure dynamic management of issues and customer management
- Operational Excellence
- Own and drive multiple simultaneous efforts and roadmaps within the area through close coordination with various IT teams and external vendors
- Develop and implement processes and procedures to optimize operations and improve efficiency
- Monitor performance metrics and ensure compliance with service level agreements (SLAs)
- Ensure continual process improvement within storage, including but not limited to: automation of operational tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks
- Strategic Leadership
- Develop and execute strategic plans to optimize the performance and efficiency of compute infrastructure operations
- Drive continuous improvement initiatives to enhance service delivery, streamline processes, and mitigate risks
- Incident and Problem Management
- Establish and enforce incident management processes to minimize downtime and service disruptions
- Lead the resolution of critical incidents, coordinating cross-functional teams to restore services expediently
- Conduct thorough root cause analysis of incidents and implement preventive measures to avoid recurrence
- Project Management
- Lead and coordinate larger projects, ensuring timely and successful completion
- Collaborate with project teams to plan, execute, and monitor storage infrastructure projects
Equal Opportunity Employer/Disability/Veterans
Qualifications
Required
- Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
- Must reside in the United States (does not include Alaska or Hawaii)
- Must be able to work a schedule within U.S. Central Standard Time core business hours.
- Must be committed to incorporating security into all decisions and daily job responsibilities
- 6+ years of related experience in people management experience, to include hiring, 1-1 meetings, career coaching/ mentoring, performance reviews, salary reviews, etc.
- Must have experience leading and mentoring technical professionals within a complex environment
- Extensive background/experience working with storage concepts and technologies
- Awareness and understanding of AWS or Azure technologies, products, and services
- Proficiency with storage disciplines such as NAS, SAN, and Object
- Professional experience working with ITIL change management.
- Prior experience and knowledge of storage technologies such as NetApp OnTap, Dell PowerMax, and Cisco Fiber Chanel switches
- Experience with or understanding of working in an Agile/Kanban development environment, using tools such as Jira and Confluence
- Proven commitment to continuous improvement of teammates and technology
- Proven commitment to capturing and reporting of valuable performance, utilization, and cost metrics
- Ability to balance risk with business priorities and apply the appropriate sense of urgency to issues
- Exceptional communication skills, including the ability to articulate technical concepts to a non-technical audience
- Ability to establish effective working relationships within all levels of the organization
- Experience managing 3rd party and vendor relationships and negotiations
Preferred
- Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred
- Experience working in a large technology/storage environment
- Ability to challenge current solutions, determine appropriate solutions, and ensure there is alignment across the organization
- Adept at improving outcomes through proactive coaching and development at all levels