Overview
CUSTOMER SERVICE EXPERIENCE REPRESENTATIVE
Full time opportunity at the Jackson, MS International Airport
This position pays up to $17.60 / hour ($16.60 / hour plus monthly bonus opportunities) based on performance. Earning potential of $36K in your first year!
Full Benefits Package available
National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
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This position pays up to $17.60 / hour ($16.60 / hour plus monthly bonus opportunities)
We offer:
- Paid time off
- Employee discount
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
Enterprise Mobility operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in the North America.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions, vehicle features and other services
- May sell optional protection products, upgrades, fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- High school diploma or GED equivalent required
- Some college preferred
- Must have at least 2 years prior customer service or retail support experience
- Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observation, must be able to work one of the following schedule(s):
- Thursday - Monday 2pm - close (last flight)(TUESDAY/WEDNESDAY OFF)