JOB ROLE SUMMARY
The Data Center Operations Analyst provides technical support to computer operators and account teams, as well as other support groups. They perform functions in both a mainframe and a client server environment, maintain and assist with ongoing technical applications and operations, to ensure the efficient and optimal operation of the Data Center. They are responsible for scheduling software support, workload balancing of scheduled and non-scheduled work within the mainframe and server environment, support of code promotion and reporting products on mainframe and server environments.
DUTIES AND RESPONSIBILITIES
Formal mentorship concluded
High complexity assignments - augmentation and/or independent segment owner
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Moderate complexity assignments - augmentation (1 or >) or owner
Low complexity assignments - owner (1 or >)
May lead another individual
Ability to see whole picture
Perform some operations requirements and provide training for level 1 associates.
Understand data enter environments and applications.
Participate in technical solutions for clients and operations environments.
Setup schedules for both mainframe and server workloads.
Internal / external reporting
Troubleshoot simple issues with schedule, code promotion or reporting.
Evaluate processes for enhancement
SUPERVISORY RESPONSIBILITIES
This position does not have direct reports but may mentor less experienced associates in the role.
RECRUITING INFORMATION
Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.
QUALIFICATIONS
Required
Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
HS grad/equivalent and 5 years experience in IT and with a Job Scheduler.
Microsoft (Outlook, Word, Excel)
Strong written / verbal Communication skills
Designing skills
Analytical and Critical thinking skills
Client facing
Job Scheduler product knowledge
mainframe (TSO, SDSF, TMS, QuickRef)
Server scripts (read & code)
Midrange server knowledge
Preferred
Functional knowledge of Ensono products
FTP knowledge
EasyTrieve knowledge
SAS knowledge
File Aid knowledge
CA Service Desk knowledge
Microsoft (Visio)
Smart automation skills
JCL (read & code)
SharePoint
Travel %
TBD by field - Needed to create job code and for Department of Labor
Any reference to years of experience should be disregarded in the UK
JR011447