Job Description:
At Enovis™ we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence - with the goal of transforming medical technology as we know it.
Because that's how we change the lives of patients for the better. And that's how we create better together. Why work at Enovis? See for yourself.
As a key member of the Customer Care team you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.
Job Title:
Regional Account Coordinator
Reports To:
Sr. Manager, Customer Care
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Location:
Houston (Hybrid - 3 days in office)
Business Unit Description:
Foot & Ankle
High-Level Position Summary:
We're looking for a highly motivated and self-directed individual to be a Regional Account Coordinator. This individual will be responsible for providing excellent customer service and support to the sales and distribution teams in the assigned region(s). The main tasks of this role include, communicating effectively with customers and internal stakeholders, planning, and organizing sales activities, troubleshooting and resolving issues, coordinating distributor transitions, assisting with contracts and pricing, preparing product submissions, maintaining the sales roster, supporting biologics and patient-matched orders and invoices, training other staff members, and contributing to improvement initiatives.
Key Responsibilities:
The following are the primary duties and responsibilities of this role. Other related duties may be assigned to meet the business need.
- Serve as the lead point of contact for Sales Representatives, Regional Sales Managers/Directors, Distributors, Distributor Partners/Principals, and customers in assigned region(s).
- Develop and report on objectives and key results for key areas: Distributor / Sales Representative Management, and Order Processing / Invoicing / Customer Service.
- Anticipate needs of internal and external customers and identify solutions and/or opportunities to improve the customer experience.
- Aggregates and analyzes all customer requests and provide information requested or route request to appropriate department or elevate as needed.
- Troubleshoots and utilizes problem solving techniques to resolve customer questions and issues in a timely manner.
- Provides indirect leadership to the team members providing data/order entry support for assigned region(s).
- Ensure a positive customer experience by exhibiting a helpful and team-oriented attitude towards customers and employees.
- Evaluate opportunities for improvement and take action to improve processes and reduce waste.
- Participate in quality control/assurance related activities.
- Coordinates distributor and representative onboarding activities. Partners with onboarding sales representatives to ensure an overall positive experience and follows up with them after their first cases to address any questions, issues, or concerns.
Currently, Enovis does not provide sponsorship for employment visas (e.g., H-1B) and will not offer such sponsorship in the future. Applicants must already have full-time work authorization in the United States, both now and in the future, without requiring sponsorship.
Minimum Basic Qualifications
- Undergraduate degree or four years of related work experience
- Previous work experience in a customer-facing position
- Ability to operate a computer and other general office equipment
Work environment | Physical Demands
- General office setting. The office is clean, orderly, and properly lighted and ventilated. Noise levels are considered low to moderate
- Climate controlled workspace
- Ability to sit or stand for extended periods of time
Desired Characteristics:
- Strong understanding of business strategies and drivers, particularly as it relates to Sales Organizations.
- Ability to articulate clearly, professionally, and effectively
- Ability to prioritize and multi-task with little supervision
- Ability to maintain the confidentiality and sensitivity of customer records
- Experience supporting a commercial sales team
- Experience working with data entry teams
"Creating better together". It's the Enovis purpose, and it's what drives us and empowers us every day on a global scale. We know that the power to create better - for our customers, our team members, and our shareholders - begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes.
What does creating better together mean to us at Enovis? Discover the "why" behind our purpose, values and behaviors:
Our Enovis Purpose, Values and Behaviors on Vimeo
We offer a comprehensive benefits package which includes:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Spending and Savings Accounts
- 401(k) Plan
- Vacation, Sick Leave, and Holidays
- Income Protection Plans
- Discounted Insurance Rates
- Legal Services
ABOUT ENOVIS
Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. Visit www.enovis.com to learn more.
EQUAL EMPLOYMENT OPPORTUNITY:
Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.
ABOUT ENOVIS™
Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.
EOE AA M/F/VET/Disability Statement
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.