Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Service Team Manager

AT Eaton
Eaton

Service Team Manager

Seoul, South Korea

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to a Service Team Manager in Eaton's Electrical business, based in Seoul, Korea. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals.

What you'll do:

  • Lead Service team and organize team resource following business requirements and customers' request.
  • Drive Service Sales target (2M, 25'PP) and support service support for other business growth.
  • Provide technical support to customer service issues and trainings. Be responsible for critical issues resolution and urgent customer responses in delivering analysis and reports.
  • Lead and organize team resource to take various data center deployment operational practices and troubleshoot in collaboration with global to resolve issues.
  • The role of project leader from customers, partners, and Eaton to ensure a successful data center project from start to finish.
  • Analyse recent lessons learned and conduct internal/partner/customer trainings.
  • Serve Korea PD/PQ customers in power quality products' installation, implementation, maintenance and provide other services in responsible area.
  • Achieve service sales target (1.7M, 24' & 2M, 25'PP) and support CPS/DPQ business sales including data center life cycle services for PD and PQ.
  • Discover problem and solve them for end-user to obtain customer satisfaction and business opportunities.
  • Involved in Service SOP's establishment, training distributor & customer with SOP.
  • Analyse the data of feedback from customer and markets, communicate the results with Product and Quality teams to improve the product and service.
  • Improve the technical process, monitor the effectiveness of the processes to seek opportunities of improvement. Consolidate the solutions into training and practice sharing.
  • Improve service tools to support field service and issue resolution.
  • Develop internal resource capability with leadership/technical knowledge.

Want more jobs like this?

Get jobs in Seoul, South Korea delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.

Qualifications:

  • Bachelor's degree in engineering, prefer Electronic Engineering.
  • 15-20 years' experience in related industry would be preferred.
  • Electrical knowledge preferred.
  • Knowledge of Codes and Standards.
  • Good communication in both oral and writing.
  • Be initiative and responsible for work.
  • Team Leadership and excellent interpersonal skills.
  • Work under pressure.

Yes! Because you are the one we are looking for, we hope to hear from you now!

Client-provided location(s): Seoul, South Korea
Job ID: Eaton-38998Seoul
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Adoption Assistance Program
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Summer Fridays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)