What you'll do:
- Design, develop, and maintain natural language chatbot solutions using Microsoft and Salesforce technology
- Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
- Monitor and analyze chatbot performance, making necessary adjustments to improve efficiency and user experience.
- Participates in every stage of the project delivery lifecycle
- Take part in daily stand-up meetings and sprint planning sessions.
- Assist gathering requirements scope & disposition through process compliance and gap analysis
- Deliver functional specifications & configuration in-line with the agreed and approved design
- Participates in implementation/enhancement projects that integrate with other systems throughout our technology ecosystem
- Complete documentation and unit testing
- Provide integration testing support, and review of end-user training materials
- Support project cut-overs, go-lives and warranty support
- Stay updated with the latest trends and advancements in chatbot technologies including conversational and agentic AI
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Qualifications:
- Bachelor's degree from an accredited institution
- Total 5-7 years of experience with Minimum 3 years' relevant experience as chatbot developer
Skills:
- Mid-level of system expertise
- Skilled in working in both Agile and Waterfall delivery methods.
- Strong capabilities with CoPilot technologies including Conversational AI and/or Strong capabilities with the Salesforce Chat and Agentforce technologies
- Familiar with the Salesforce Environment
- Above average written and verbal communication skills
- Self Starter
- Highly Curious and motivated to continue to learn new skills and technologies