Do you want to work for a company that offers competitive compensation and benefits, a diverse and inclusive work environment, opportunities for learning and growth, and is committed to sustainability and innovation? If yes, then Eaton is the place for you!
Eaton's electrical engineering services team offers a comprehensive portfolio of services and solutions tailored for every stage of a power system's life cycle. Our services integrate and optimize the elements of a power system to make sure it's aligned with operational goals. Whether it's a utility, industrial manufacturer, data center, hospital, government complex or in another market, we help keep power system safe, cyber secure, efficient, reliable, and ready for IoT.
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We have an exciting new opening for a Process Continuous Improvement Specialist - EMEA who will be responsible for driving CI across the Service BU's tools and systems. You will facilitate the continuous development of ecosystems such as Salesforce Field Service across EMEA countries as well as the integration of external systems, in particular with SAP to ensure efficiency and business synergies, this involves working closely with the local service teams and Cluster management to identify improvements and gaps in E2E processes across all the EMEA Service business tools.
This is a fully remote role with an element of travelling and can be based anywhere in Ireland, Netherlands, Sweden, Finland or Spain.
What you'll do:
- Provide a gap/benefit analysis between current / future states and identify potential pain points
- Leverage EBS tools, continuous improvement techniques, change Management methodologies and best practices to identify issues, Propose solutions to address gaps, drive-support corrective actions, and measure results. Capture lessons learned and Provide to business
- Ensure customer satisfaction is enhanced through the application of Lean and continuous improvement initiatives
- Create and follow Organizational change Management roadmaps for pre/post go live to support local service teams
- Ensure proper knowledge transfer of system and processes to the local service teams
- Propose and prioritise enhancement options to the E2E design
- Analyse potential system design change Vs business process change to minimise customisation and maintain scalability of solution
- Evaluate user adoption of new system and processes
Qualifications:
- Experience deploying Continous Improvement initiatives ideally in a service oriented engineering organisation
- Project deployment experience
- Commercial accumen/experience
- Six Sigma qualification highly desirable
- ERP experience- ideally SAP and/or salesforce
- Previous experience of field service system deployments is highly desirable
Skills:
- Communication - excellent written & verbal skills to ensure effective communication to all levels of stakeholders across EMEA service business
- Organisational Change Management
- Project Management - ability to execute multiple projects simultaneously and complete projects with tight deadlines
- Scheduling & Prioritisation
- Self-starter - ability to proactively take on new challenges with enthusiasm and confidence
What we offer:
- Competitive compensation and benefits package
- Challenging projects in dynamic collaborative team
- We make your aspirations matter - Eaton encourages internal promotion, whenever possible
- We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
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We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.