Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we're dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.
Our EMEA Business Service teams empower seamless operations and drive exceptional results across our electrical, industrial, and corporate teams.
What you'll do:
Demand Support Representative (DSR) is responsible for supporting Eaton's demand generation activities, including acquisition of inbound leads through LiveChat/emails/phone calls and further qualification of them as well as marketing leads generated from various marketing sources (web; events, digital marketing activities, automated lead scoring programs) for Eaton sales and/or Eaton partners. DSR triages all suspected leads, profiles them using desk research technics, qualifies through proactive telemarketing activities, prioritizes leads, and delivers qualified leads to Eaton own sales teams or channel partners with a consolidated value-add overview of the insights obtained through the research. DSR works closely with sales and field marketing teams to ensure smooth handoffs of leads, continuous improvement of lead quality and further development of profiling and qualification approaches.
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Daily qualification of leads acquired by conducting desk research using multiple internal and external sources and proactive telemarketing activities:
- LiveChat management,
- Routing of leads and technical inquires to responsible functions and/or partners,
- Providing Eaton marketing materials and product documentation to leads upon request,
- Ensuring timely management of leads by sales colleagues and channel partners through proactive reminders and proper follow-up cadence,
- Providing regular feedbacks on the lead quality to campaign managers/marketing communication people and sales teams
- Helping marketing to adjust lead scoring models in marketing automation system to increase quality of automatically qualified leads,
- Track lead management results and report to the business.
Qualifications:
- Bachelor's degree in marketing/communication/business/technical school,
- 1-3 Years,
Skills:
- MS Office, Salesforce CRM, SAP, Electrical product knowledge is an advantage
- Native speaker of one of the following languages: German/English/French/Spanish
- Fluent/Intermediate level of English to be able to communicate with colleagues, Strong communication skills,
- Curiosity towards customers, as well as electro-technical business,
- Objection handling,
- Ability to raise questions and maintain discussions in a natural way,
- Ability to listen and record insights,
- Good research skills,
- Strong presentation skills,
- Strong written communication skills,
- Strong time management skills,
- Ability to multi-task,
- Digital literacy,
- Good learning skills
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What we can offer to you:
• Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)
• Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing
• Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance
• Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching
• Dog-Friendly: Bring your furry friend to work in our dog-friendly office
• Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience
• Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed
• Social Responsibility: Join a socially responsible organization committed to making a positive impact
• Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.