ESSENTIAL FUNCTIONS:

• Provides general parts order management to include; order entry, promised date compliance, backlog management, coordination of material shipments, on time delivery, order expediting, and status/tracking of orders, coordination of Return Material Authorizations (RMAs) for warranty and contract exchanges, RMA issuance for repairs, and accurate invoicing of parts shipments per customer purchase order.
• Collaborates with sales, technical support, purchasing, credit, logistics, and legal departments in an effort to drive order issue resolution and customer satisfaction. Provides solutions and alternatives to customers in order to meet needs.
• Proactively communicates in a timely manner with customers about order verification, order status, pricing and shipment status. Coordinates in a timely manner with supply chain to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.
• Support Sales and the Distribution Channel and manage complaints and issues affecting customer orders.
• Manages order backlog to ensure forecast accuracy for the business unit.
• Meet call management goals through maximum availability in the phone queue. Provide exceptional customer service by adding value to each call.

Qualifications:

Basic Qualifications:
• Bachelor's Degree from an accredited institution
• Minimum of one (1) year of experience in customer support, supply chain, or professional business experience
• Must be legally authorized to work in the United States without company sponsorship now and in the future
• Relocation is not offered for this position. Only candidates within a 50 mile radius of Raleigh, NC will be considered

Preferred Qualifications:
• Proficient with computer and software tools - including advanced Excel capabilities, advanced database knowledge (SAP, Oracle Service, OBIEE) and other PQD related software programs.
• Previous experience in call center, and/or customer interfacing order management work environment.

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We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.