Customer Support Representative

As the Customer Support Representative, you will:

• Serve as interface with assigned customers on issues involving customer orders and associated activities to ensure effective communications / feedback
• Provide effective customer service and understand customer needs
• Work in conjunction with Customer Program Managers/Sales Directors to service and manage order processing/entry and resolution of any issues, including customer portal alignment and maintenance as required
• Interact with internal organizations to effectively resolve customer issues on a proactive basis
• Prepare, review, and submit quotes to customers as required
• Support Lean process improvement initiatives including standard work development/ maintenance and participate in associated projects.
• Provide timely resolution on:

Customer order processing

Customer inquiries

Customer order tracking / reporting

RFQ (Request for Quote) submittals and status

Short flows (expedites)

AOG / Spares

A/R Disputes

Required Qualifications

• High School diploma/GED
• A minimum of 4 years of experience in a customer service position

Desired Characteristics

• Business degree from an accredited university or college
• Experience in Customer Purchase Order Review/Entry and Fulfillment
• Strong customer facing support background and experience in the day to day management of a defined customer account base
• Experience in the review and interpretation of Customer Purchase Orders, RFQ's and other requirements flowed through customer contract documents
• Strong PC skills; (Microsoft Office, Word, Excel, PowerPoint), data manipulation and e-commerce experience a plus
• Effective communication skills, both verbally and written
• Strong team player with experience integrating across various organization
• Effective planning / organization and project management skills
• Strong background in Contract review, administration and flow down
• Strong understanding of MRP / ERP concepts
• Self-motivated individual with proven ability to handle multiple tasks in a high stress situation
• Experience working Lean process improvements
• Detail oriented, organized, self-motivated, assertive, and able to work in a team environment

The base pay range for this position is $61,700.00 - 75,000.00. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on 4/21/2025.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.

This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No