About the Role

As the Product Operations Manager at Dow Jones, you'll help optimize Risk Center Third-Party (RCTP) Product Operations. This hands-on position requires a process-driven person with a technical background, focusing on efficient bug resolution, ISO certification support, and streamlined feature releases. You bring two or more years of operations management experience in a technology environment, proficiency in B2B platforms

You Will:

• Oversee bug resolution processes, managing the RCTP Product Strategy escalation inbox for issue resolution & contribute to RCTP ISO certification processes.
• Provide service updates to customers.
• Help deliver new RCTP features through User Acceptance Testing and customization analysis.
• Oversee the tenancy upgrade programme for customized tenancies.
• Monitor product performance, promptly escalating issues to Technology for remedial action.
• Manage end-of-contract/offboarding processes.Participate in project planning, release management, and department procedures.

You Have:

• Five + years of operations management experience in a technology environment.
• Proficiency in common B2B/operational management platforms such as Excel, Azure DevOps, Salesforce.
• Experience with data analysis, reporting, and project management tools.
• Change implementation experience.

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area: Dow Jones - Risk & Research

Job Category: General Management

Union Status:

Non-Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.