Integrations Onboarding Supervisor

About the Role

As an Integrations Onboarding Supervisor, you will guide and support your team to provide every merchant a best-in-class integration experience during their journey with DoorDash. You will work closely with our S&O, Engineering, Product, and Onboarding teams to proactively identify ways to improve the merchant experience across every surface that we touch. As a people leader on the IO team, you will be responsible for coaching and developing a team of 20-25 team members ranging from Tech Specialists to Associate Supervisors that provide empathetic and personalized merchant experiences, fostering a customer-obsessed mentality. This includes performing root cause analysis of a diverse range of issues impacting merchant experience and team efficiency, resolving time-sensitive merchant escalations, and identifying ways to continue leveling up. This role is expected to be hybrid and is required to be in the office at least every Thursday in 2025. The core working hours are Monday through Friday 8 am - 5 pm MST. Availability to be "on call" during nights and weekends is needed to accommodate business needs.

You're excited about this opportunity because you will...

• Foster a creative and customer-obsessed mindset across the team to resolve nuanced integration issues for merchants.
• Be the CEO of your team; hold bi-weekly 1:1s to review performance, hold monthly career conversations, as well as provide actionable feedback & coaching.
• Build a bench of strong performers across Technical Specialists and Associate Supervisor levels.
• Work cross functionally to improve POS merchant experience and onboarding processes.
• Build scalable processes throughout new applications of the Point of Sale product on our platform.
• Become an expert on your line of business and provide tailored insight into your business to diverse audiences.
• Resolve high-visibility escalations by getting in the trenches and troubleshooting a store, jumping on a call with merchants/brands/providers; always keeping the merchant experience at the forefront.

We're excited about you because...

• You have demonstrated a commitment to building strong team cultures where making room at the table is paramount.
• You enjoy diagnosing issues and developing creative approaches to solving challenges.
• You thrive in a fast-paced, demanding environment.
• You are detail-oriented and organized - you are able to organize content in a way that is easily digestible by a wide variety of audiences.
• You are good at prioritizing competing priorities and delegating work to your team members.
• You work well in diverse team environments and elevate your team's voices across different initiatives.
• You love helping others achieve their goals and challenge them to become 1% better every day.
• You have +2 years of experience leading people.
• You have +2 years of experience working with Excel/Google Sheets.
• You have +2 years of experience working with Salesforce.
• You are comfortable with SQL and tools such as Mode/Sigma/Tableau/Scalyr.
• You have experience managing projects with tools like Jira.
• You are comfortable using AI in your day-to-day tasks.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.