Company Summary
DISH Network Technologies, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Dish Network Technologies India Pvt. Ltd. is a wholly owned subsidiary company of Dish Network Corporation, a Fortune 250 company. Dish Network Corporation is a connectivity company based out of Englewood, Colorado, USA, which is the owner of the direct-broadcast satellite DISH TV, OTT streaming Sling TV services, OnTech Smart services and Dish Wireless services. In 2020, DISH officially acquired Boost Mobile and Ting. With these acquisitions, it officially launched its Wireless business, offering both prepaid and postpaid services. We are building the first virtualized standalone 5G-only network in the USA. DISH is transforming the future of connectivity. We are doing it by building the country's first virtualized, standalone 5G wireless network from scratch.
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Dish Network Technologies India Pvt. Ltd, have centers in Bangalore and Hyderabad. Both these centers handle Engineering and Information Technology related activities for its parent company Dish Network.
Our Vision is to change the way the world communicates. Our Mission is to connect people and things. We believe in innovation & encourage creative ideas. We have over 100+ granted patents filed from our Bangalore center and over 100 are in the patent processing stage. We follow employee friendly policies with flexible office timings as we believe in the quality of work & the results produced by the employees.
The Revenue Management team is at the forefront of our monetization efforts and owns the technology stack that delivers these capabilities. The Revenue Management Cloud Operations team is a new cross functional team being formed at the cutting edge of technology.
Our Cloud Operations engineering positions require a candidate who is interested in being responsible for a cross section of assignments from Application Support (Billing, Charging and Mediation), Operations and DevOps all natively running on AWS.
We are looking for candidates with demonstrated experience in one or more of these areas and will provide training and support to develop into the well rounded candidate.
Work location: Bangalore
For more information, please visit - https://careers.dish.com/india/
Job Duties and Responsibilities
Job Duties and Responsibilities:
- Working closely with the Operations Manager in performing the daily activities to proactively ensure the health of the Revenue Management platforms and no impact to our customers
- Design, Build and Maintain production monitoring with an automation first mindset
- When alarms due arise drive resolution and determine ways for future prevention
- Learn and understand the applicable AWS functions used to support the Revenue Management domain and provide input into overall optimization and operations
- Environment maintenance and own working with our infrastructure team on maintenance and upgrades (i.e., EKS, Database, etc...)
- Handle the bill run activities, resolve the Production Incidents, work on clearing the error CDRs, fix the billing errors.
- Perform Test and Production deployments with an eye on automation of CI/CD pipelines
- Root cause analysis of production incidents working with necessary development and vendor teams
- Develop strategies to minimize failures and downtime
- Develop and maintain operations KPIs for applications and business capabilities
- Author and maintain knowledge documentation, methods and procedures for the team
Skills and Requirements:
- Engineering degree with 8 to 10 years of experience in Application Enhancement, Maintenance, Dev/Ops and/or Production Support
- Must have demonstrated experience in at least one of the following areas of operations:
- Amdocs Optima / Kenan FX (4.0 Above)
- Matrixx Charging (CHF)
- DigitalRoute Mediation
- DevOps on the public cloud
- Work in a DevOps environment by handling operations support and maintenance activities
- Candidate should be ready to work weekends on an as needed basis for application activities (i..e, bill runs), releases and/or maintenance
- Strong written and verbal communication skills
- Excellent analytical and problem solving skills
- Understanding of Telecommunications Revenue Management concepts such as Billing, Charging or Mediation
- Demonstrated skillsets in a subset of the following areas: AWS, Kubernetes, Docker, GitLab, PostgreSQL, Shell Scripting, Python, ArgoCD, Harness
- Employee Stock Purchase
- Term Insurance
- Accident Insurance
- Health Insurance
- Training Reimbursement
- Gratuity
- Mobile and Internet Reimbursement
- Team Outings