Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Boost Mobile, Gen Mobile, Hughes, DISH TV and Sling TV.
Department Summary
Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we'll emerge as the nation's fourth facilities-based wireless carrier and a disruptive force in the market at large.
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Job Duties and Responsibilities
The Project Manager serves as a pivotal role within the retail wireless organization, overseeing initiatives that impact the field team, retail locations, and customer experience. This position is responsible for maintaining and updating brand deliverables in alignment with field priorities, while also creating replicable processes to enhance efficiency.
Key Responsibilities:
- Maintain 80%+ Brand Standards Assessment in retail locations and manage QA/market visits for training and education.
- Ensure Boost Policies, Procedures, and retailer contracts align with the current business model, collaborating across departments to improve in-store experiences.
- Oversee merchandising, including fixture/collateral upkeep, and ensure outdated signage is removed from vacant stores.
- Work with legal on policy documents, cease-and-desist letters, and unauthorized web usage, ensuring compliance.
- Identify and address customer needs to enhance satisfaction, loyalty, and retention, while improving sales processes and transaction times.
- Act as a project manager for initiatives impacting retail, field teams, or customer experience, ensuring alignment with field priorities.
Education and Experience:
- Bachelor's degree (B. A.) from a four-year college or university; or at least four years of related experience and/or training; or an equivalent combination of education and experience
Skills and Qualifications:
- Bilingual Spanish required
- Ability to travel up to 75% required
- Proficient in Microsoft Excel and PowerPoint with some knowledge of database basics, helpful
- Ability to define problems, seek and collect insights, establish facts, and draw valid conclusions, exceptional analytical skills and ability to solve ambiguous problems and deliver results despite challenges
- Excellent teamwork skills with the ability to establish productive working relationships with other departments and personnel
- Ability to learn quickly, prioritize and work under pressure, adapt to a rapidly changing environment, and demonstrate a sense of urgency
- Well-developed oral and written presentation skills, with the ability to summarize complex concepts into understandable and easy-to-follow presentation materials
- Must be able to handle different situations and tasks with minimal direct oversight from management
- Experience in the wireless industry is preferred
Compensation: $63,150.00/Year - $90,200.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.