CO Salary Range: USD 63,150.00 - 90,000.00 per year
Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Beyond connecting customers to their favorite entertainment, our Video Services teams, powering DISH TV and Sling TV, deliver an award-winning TV experience to millions of customers. These dynamic teams are unwavering in their commitment to continuous innovation, ensuring the evolution of their products and the constant enhancement of the overall customer experience.
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Job Duties and Responsibilities
As a Program Manager, you will be working with business stakeholders across the enterprise to gain alignment on business rules and product enhancements. Your goal is to ensure we are driving towards an excellent customer experience for our DISH and Android TV set-top-boxes. This includes exploring complex business initiatives across various lines of business and being able to prioritize these projects accurately using data and facts.
Key Responsibilities:
- Engage with stakeholders and other teams to gather alignment on business rules and solve customer issues
- Bring teams together to work through complex business issues, identify root cause and interim solutions, and define the best customer experience
- Understand end to end customer and agent experience, and drive how process, people, and technology come together to deliver for our customers
- Establish reporting to upline supervisor and leadership on what projects are moving forward and maintaining alignment with all teams for scheduled business releases
- Effectively communicate with all levels of organizational staff. Competencies include excellent presentation, organizational, analytical, interpersonal and written/oral communication skills
- Partner and build relationships with various stakeholders inside and outside the organization
- Prioritize various initiatives based on business needs, impacts to teams, agent and customer experience, and resources required
Skills, Experience and Requirements
Skills and Qualifications:
- End to end customer experience vision
- Clear communication to different levels of the organization, keeping in focus what's important and the status of all initiatives/outcomes
- Experience influencing and driving strategic, cross-functional initiatives within large organizations
- Ability to thrive in a fast-paced and highly dynamic environment. Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty
- Ability to learn quickly, multi-task, prioritize, and work under pressure
Visa sponsorship not available for this role
Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.