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Manager - Revenue Management Operations

AT DISH
DISH

Manager - Revenue Management Operations

Bangalore, India

Company Summary

DISH Network Technologies, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.

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Job Duties and Responsibilities

  • Maintain continuous communication with Product Owners, Team members and Vendors to ensure seamless operations.
  • Manage the day-to-day operations of the shift, ensuring the team is staffed and SLA commitments are met.
  • Manage the Online Charging, Mediation and Billing Operations teams, collaborate with cross-functional teams to enhance the tools and systems.
  • Work closely with POs to plan the TEST and PROD deployments.
  • Work with the vendor team to plan the Product fix installations and perform the impact analysis on moving it to Production.
  • Prepare the weekly report for the SLA, tickets and Incidents handled and publish to management/required stakeholders.
  • Manage a team of 10-15 engineers working in shifts
  • Handle escalations and guide support engineers by understanding the problem.
  • Propose, drive and implement automation initiatives to reduce manual work.
Skills, Experience and Requirements

  • Engineering degree with 15+ years of experience with at least 5+ years of experience in telecom Billing Operations with minimum 4 years of experience in managing the telecom operations team.
  • Experience in Incident and Problem Management.
  • Experience in Agile Scrum Delivery, Devops and Stakeholder Management.
  • Experience in AWS, CI/CD, Kubernetes
  • Experience in Mediation, Online Charging will be an advantage.
  • Strong written and verbal communication skills
Benefits

  • Employee Stock Purchase
  • Term Insurance
  • Accident Insurance
  • Health Insurance
  • Training Reimbursement
  • Gratuity
  • Mobile and Internet Reimbursement
  • Team Outings

Client-provided location(s): Bengaluru, Karnataka, India
Job ID: Dish-88329
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Vision Insurance
    • Dental Insurance
    • Short-Term Disability
    • Long-Term Disability
    • HSA
    • HSA With Employer Contribution
    • FSA
    • Life Insurance
    • FSA With Employer Contribution
    • Fitness Subsidies
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Adoption Leave
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Four-Day Work Week
  • Office Life and Perks

    • Commuter Benefits Program
    • Happy Hours
    • Snacks
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Personal/Sick Days
    • Paid Vacation
    • Paid Holidays
    • Sabbatical
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Profit Sharing
    • Stock Purchase Program
    • Relocation Assistance
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Lunch and Learns