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Sr. Manager - Customer Marketing

AT Diageo
Diageo

Sr. Manager - Customer Marketing

Mumbai, India

Additional Job Description

TYPICAL ROLE REQUIREMENTS

PURPOSE OF THE ROLE - The role looks at supporting the cluster deliver the NSV and market share objectives. The SCMM is responsible for supporting the design, framing execution and tracking of the customer marketing plans at a market / outlet level.

Qualification: MBA in Sales & Marketing

Experience:

  • 4- 6 years' experience
  • Worked in the Alco-Bev/ FMCG industry


Knowledge & Skills
  • Planning, budgeting, execution and review.
  • Analytical & reasoning skills
  • Communication & negotiation skills
  • ROI Orientation
  • Vendor Management

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Best suited for someone who
  • Believes in perfection when it comes to execution
  • Has the self-confidence to deal with people across levels
  • Happy to spend majority of time in the market
  • Good at networking


AREAS OF RESPONSIBILITY PERFORMANCE MEASURES (QUANTITATIVE / QUALITATIVE)

1 Business Delivery (Quantitative)
  • Support the cluster deliver the NSV and market share objectives.
  • Plan and finalize the annual budget with cluster head and RCMH for customer marketing plan and prepare Quarterly Brand Wise Activity Calendar with Pre M&E details


2 Execute Customer Marketing Strategy (Delivery of QDVP3 Scores)
  • Execute the customer marketing initiatives and activations in coordination with regional marketing team and state sales team.
  • Execute brand communication options at various channels as per brand imperatives.
  • Understand the state nuances in channels which are used in designing local programs keeping in mind brand, channel and micro channel.
  • Ensure the sales team is aligned to the marketing activity and standards and conduct training on QDVP3 & Score updation with parameter wise analysis
  • Conduct market visits and make visibility and launch plan to achieve WOD results
  • Finalize godowns as per EHS compliance and get required approvals on budget and allocation
  • Evaluate and finalize vendors and retailers and ensure their performance meets the brand agenda
  • Design and finalize schemes (channel, coverage etc) and gifts for the promotion activities
  • Ensure adherence of all the brand channel activities as per the plan and take necessary corrective action to meet the customer marketing agenda including brand activation' promotor, retailer and vendor management; outlet and godown selection; and training.


3 Activation (Qualitative)
  • Coordinate for different activities like In Pack / On Pack promotion, signage & activation follow up with sales team (on-trade & off-trade) & regional marketing team.
  • Plan and execute the display / counter salesman scheme in the state from POSM deployment to market execution.
  • Co-ordinate with vendors to oversee execution of signage in the state. Support the team in the choice of outlets for implementation.
  • Coordinate with HO/Units for POSM order placement and deployment


4 Tracking and M&E (Quantitative)
  • Monitor and evaluate performance and TTL usage(brand/channel) to define actionable learning for improvement and ensure recodring of the same in the winning activation portal
  • Provide feedback to the regional marketing team and sale team for improvement.
  • Map competition activities and take counter action on the same
  • Drive seamless route to consumer effectiveness by proper check, outlet wise tracking & scoring is done


5 Promoter Management (Qualitative)
  • Handle promoter management - PJP planning in BI Portal, coordination with the manpower agency for claim settlement etc. Promotion uploading in BI portal.
  • Coordinate for promoter performance within the town and plan the incentives
  • Plan selection and regular training intervention for the promoters in the state.


Diversity statement

Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills, and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person bring

Client-provided location(s): Mumbai, Maharashtra, India
Job ID: Diageo-JR1106555
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave
  • Work Flexibility

    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K)
    • Pension
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Woman founded/led

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