Role: General Manager - IT Business Partner

Function: D&T

Location: Bengaluru

Job Summary:

1. Interface to Business

• Serve as the strategic interface with assigned business units or functional area for the purpose of business technology strategy development, solution discovery, service management, risk management and relationship management.
• Provide consulting level support and guidance through key IT initiatives; proactively share knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of resp. Function.
• Partner with business leadership and other key stakeholders to define opportunities and identify and prioritize IT projects/ workstreams based on predefined criteria (e.g. return on investment, productivity, compliance)
• Operate as the key business contact representing IT in promoting IT services and capabilities.

• Perform business needs analysis and collaborate on mapping of technical specifications.
• Develop and implement function need based solution roadmaps and to ensure successful introductions across the target (organization and with customers)
• Manage the approved IT budgets and spends; Continuous focus on improving cost of delivery/service.
• Plan and implement long term and short-term IT policies/ controls in line with the business/ function priorities.
• Ensure robust contingency, risk management and business continuity plans are in place and that these are coordinated during all technology transition plans (enhancements / new)
• Maintain and enforce standards and protocols for the use of information and communication technologies so that they meet internal requirements.
• Conduct awareness building programs for employees to facilitate knowledge enhancement and improved functional and attitudinal effectiveness towards ongoing and new tools and applications.
• Work with End Users and tech partners to map and deliver a wide range of reporting and automated upload tools

• Responsible for all aspects of project management, including ability to plan and organize complex environments, develop and implement solutions, and report against project plans weekly/monthly including budget variance.
• Propose, negotiate, and manage IT budgets in accordance with internal procedures, ensuring best value and quality.
• Enable continuous improvement in IT operations, IT Security and system performance.
• Collaborate with architecture and operations teams to ensure solution compatibility with company standards.

• Should be an integrator between different functions by using IT systems as a platform.
• Act as the key liaison for the assign function to all other functional areas, including business units, the information technology department, and outside vendors.
• Create consensus with other functions as to the timing of solution introductions, enhancements, and withdrawals.
• Oversee existing solutions / platform utilization, impact, benefit and resolve day to day operational issues.

• IT Business partner experience and strong process knowledge
• End to end experience of driving complex digital programs and business process transformation.
• 12- 15 years of experience