Overview

Reporting to the Vice President of the Americas Commercial organization, the General Manager, Eastern U.S. Region is responsible for setting regional strategy that will enable sustained growth. This includes developing and successfully executing on actionable plans for Waters business across key regional markets.

The GM, Eastern U.S. assumes full regional P&L responsibility for a $200M+ business, as well as building and developing a high performing, agile team. This position will lead the customer facing organization in sales, service, and support while being an effective change agent and helping to bring the North region along. The successful candidate will have a proven track record in leading field-based teams, driving outstanding customer experience, acquiring, and developing talent and growing a commercial business.

• Develop and implement sales and service strategy for the entire US North Region to deliver sustainable growth.
• Collaborate with field and worldwide marketing groups to create a dynamic and creative business plan to improve market share and achieve annual operating plan in all geographic, product and market segments. This includes understanding key market trends and subtleties, particularly in the mission critical pharma and biopharma markets
• Using a Growth Mindset, lead the North Region to create and adopt positive, impactful change. This includes:
• Deep engagement with internal and external stakeholders to broaden collaboration and break down silos across geographies and groups.
• Helping the team adopt the use of modern sales and service tools and evolving the "go to market strategies", to enable greater efficiency and a best in industry customer experience.
• Achieve results through a balanced and objective approach to decision making and empowerment of people. This includes significant rigor in determining critical success factors and KPIs for the sales, service, and support teams
• Build the Strategic Workforce plan for the North region by identifying and influencing continuous improvement in competency and capability development; optimizing organizational structure, performance management, and critical hiring. Ensuring an organization of diverse and high potential talent.
• Being a role model and embodying Waters leadership model is critical. Drive and enhance a culture of collaboration, engagement, and customer success through robust, visible leadership
• Actively participate as a member of the Americas Commercial Leadership team

• BS in a scientific discipline (e.g. chemistry, biology or biochemistry) or a science-related field of study
• Successful track record in commercial leadership roles, including at least 3 years with full P&L accountability at a regional level.
• Consistently aspiring to achieve high-reaching goals and objectives, can be counted on to exceed targets, and steadfastly pushes self and others for results. Demonstrates the ability to effectively manage, coordinate and deploy human, technical, and financial resources to achieve business plans
• Validated ability to integrate an understanding of sound business and financial fundamentals with in-depth knowledge of the market and industry.
• Minimum of 10 years working knowledge of Waters equipment strongly preferred.
• This individual has a strong track record developing and leading high performing teams, nurturing a culture of diversity and inclusion, openness, and collaboration, operating in a matrix environment.
• Has high business ethics and a long-term dedication to the business mission, the organization, and the team, which blends with the Waters culture anchored on core values (deliver benefit), collaboration and passion for what they do.
• Track record of success achieving or exceeding sales and orders targets
• Experience in an adjacent or similar industry to Waters, including Research, Life Sciences, Analytical Instrumentation, Biotechnology, etc. is preferred.