About the function

The Commercial Experience Tower is all about the processes that allow us to transact with our customers and distributors. We are the second biggest tower in GBO, operating in centres located in Budapest, Bangalore, Bogota, and Manila as well as satellite locations such as Belfast, Madrid, Athens, and Turin.

About the role

We provide insight, analysis, and provocation to our markets on our key areas of specialism such as debtors management & credit risk management.

The purpose of the role is to maximise cash flow and minimising bad & old debt. You will be expected to provide world class back office support for the customer teams and in market finance teams to ensure customer spend payments are processed on time, customers receive their money back hence paying Diageo on time in return.
The role manages relationship with customers and with various teams of the market and internally (e.g. customer service team, supply team, warehouse). You will schedule and lead regular communications with Customers and Sales to drive cash collection, flag and eliminate any reoccurring issues either cash, dispute, data or technical related. You will manage credit risk (monitor payment behaviour of customers and propose credit limit changes), customer ledger (up-to-date information about overdue items) and maintains customer documentation.
The role gives input to cash forecasting and also reviews and approves outgoing payment to customers.

We offer end-to-end services at a global scale in the following areas:

• Pricing set up to make sure we're ready to trade
• Managing credit limit and payment term approval processes
• Order capture from customers and between group companies
• Driving order and invoice issue resolution with 3PLs, Sales and Supply
• Collecting cash from customers and group companies
• Managing, validating, and paying promotional invoices

What you'll bring

• Excellent interpersonal and communication skills
• Fluent French language skills
• Solid English language skills - company language
• College or University Degree would be desirable
• Some Financial knowledge
• Strong MS Office knowledge
• Analytical mindset
• SAP knowledge

Benefits

• Unique Family Leave opportunity
• We work without border - you will work with people from all over the world
• You will deal with world class brand portfolio
• Wide variety of thematic events, afterwork activities organized by employee communities
• Product Allowance to purchase company products from the staff shop
• We won the Fittest Workplace Award, of course we have a Gym
• Urban legend is true, we do have a Rooftop Bar

Flexibility
This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don't let anything stop you from applying.

Diversity statement
Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.