About the role
Diageo's Global Business Operations (GBO) aims to leverage the Finance Operating Model by supporting standard processes and systems with effective and efficient shared services across Diageo, by internal services, through Business Operations centres across Diageo. GBO has an employee base of approx. 2500 FTEs providing business support for migrated markets across Diageo. GBO plays a central role in governance and compliance for Diageo and has been charged by the CFO to be Diageo's control exemplary accountable for the execution of controls in shared services including SOX/CARM compliance.
This role is required to lead the continuous controls monitoring team which acts as the first line of defence in GBO and reports to VP - Risk, Controls and compliance.
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The AVP appointed for this role will be leading the Continuous Controls Monitoring team to drive the following agenda:
- Strategic Oversight: Develop and execute a comprehensive strategy for testing of process controls, aligned with organizational goals and regulatory requirements.
- Leadership: Lead and mentor a team of professionals to manage the processes review, controls testing and risk management. Foster a culture of continuous improvement and high performance.
- Transformational Leadership: Drive the transformation of internal controls testing and review through innovative approaches and technology integration.
- Control Environment: Oversee the design, implementation, and monitoring of internal and information technology (IT) controls to ensure they are effective, efficient, and compliant with regulatory standards.
- Control Enhancements: Identify and implement enhancements to internal and IT control systems to strengthen the control environment and support organizational goals.
- Process Optimization: Evaluate and optimize control processes to enhance efficiency and effectiveness in managing operational risks.
- Reporting and Communication: Present regular reports to senior management on review and testing findings, control effectiveness and risk management activities. Communicate complex information clearly and effectively.
- Stakeholder Engagement: Collaborate with key stakeholders, including CARE, finance, operations, IT, and external auditors, to address testing and risk-related issues and foster effective relationships.
- Develop Assurance Plans: Design and execute assurance plans to test and validate the effectiveness of process controls and procedures.
- Technology Implementation: Leverage advanced technologies and data analytics to enhance control processes and risk management practices.
- Change Management: Lead change initiatives to modernize and streamline controls processes, ensuring alignment with industry best practices.
- Performance Metrics: Develop and monitor performance metrics to assess the effectiveness of control and audit processes and drive continuous improvement.
- Risk Innovation: Explore and implement innovative risk management strategies to address emerging risks and challenges
- Monitor Compliance: Ensure adherence to internal policies, regulatory requirements, and industry standards by monitoring and reviewing process controls and compliance activities. Contribute to the development and continuous improvement of internal control frameworks, policies, and procedures.
- Analytics: Lead and mentor the team by suggesting insights for analytics in process, testing, etc.
- Strategic Partnerships: Build and maintain relationships with the following
- Governance teams and service delivery teams to assess the level of risk and effectiveness of the underlying controls in all GBO Experience areas.
- External auditor and CARE teams to monitor progress and support smooth execution of the annual CARM cycle for manual controls.
- Liaise with functions & markets to obtain best practices, as necessary.
- Project Management:
- Improve the control environment through various initiatives taken and drive accountability.
- Support GBO projects and undertakings to identify control implications and challenge the outcome in light to improve the process and control environment.
Functional Responsibilities:
Managing Risks
Actively search for risks using internal and external data sources, monitor predictive indicators within and outside of own function. Monitor and ensure mitigation plans are deployed. Use judgement and intervene to ensure course correction. Spot interdependencies and concentration of risks.
Internal and IT Controls
Recognise opportunities to design and implement control processes into new systems or work processes. Provide guidance and interpret key control documents and deliver independent and unbiased advice. Take the lead in forming solid local control environments, ensuring that robust processes are in place to capture, report on & resolve weaknesses.
Systems, automation, processes
Has a strong understanding of systems and processes in which the controls are operated in. Able to spot high risk areas, manual controls, process and system gaps potentially resulting in controls deficiencies. Ability to work with data led audit technologies, data lakes. Ability to spot process engineering opportunities to drive simplified, user friendly solutions in the control framework.
Analytical thinking
Analyse available information and trends and act accordingly. Ability to analyse measures, identify issues and detect interdependencies with other sub-functional areas. Make suggestions on actions to improve performance.
This role is required to collaborate closely with stakeholders at various seniority levels across GBO's organisation, and key assurance functions (CARE team, External Auditor, Business Integrity etc.).
What you'll bring
- Chartered Accountant with minimum of 10+ years of experience
- Audit and controls exposure in consulting/Big4s or similar industry experience is preferable.
- Risk-mindset and process knowledge.
- Analytical knowledge (proficiency of analytics tools such as Power BI, Alteryx, SAP GRC etc is preferable).
- Team management experience
- Strong written and verbal communication skills
- Strong problem solving, reporting and analytical skills.
- Ability to analyse/ identify risks and opportunities and recommend appropriate actions.
- Influencing and consulting skills, the ability to build relationships with stakeholders at all levels.
- Ability to think critically and analytically and use data driven insights to solve problems.
- Knowledge of Operational and Compliance Risk frameworks
- Business commercial aptitude & knowledge
- Process Audits and Controls design experience