The Team

The US Technology Services Optimization Offering works with clients to transform their technology services and operations and provide enterprise-wide service transformation utilizing ServiceNow. Working with CIO's, Technology Executives, Service Owners (HR, IT, Customer, Field Service, PPM) and their teams to establish an operating model for technology based on the implications of NextGen and advances technologies, new and evolving service models for technology and the operational expectations of an organization.

Qualifications
Required

• Minimum 6+ years of experience developing, implementing, configuring, and customizing ServiceNow in an enterprise environment
• Experience with multiple ServiceNow modules, with Customer Service Management (CSM) a must, Hands-on experience with Service Portal Development, Flow designer and/or traditional workflows
• Excellent understanding of ServiceNow Common Service Data Model 4.0 (CSDM 4)
• Experience in Custom Application Development using ServiceNow
• Experience managing integrations in ServiceNow utilizing ServiceNow table APIs, scripted Web Services, custom REST APIs, Integration hub
• Expertise in ServiceNow Scripting - Business rules, Script Includes, Client Scripts, JavaScript, etc.
• Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts
• Experience building dashboards and reports
• Experience with App Engine
• Limited immigration sponsorship may be available
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve. This may include overnight travel.
• Expectation to co-locate in your designated Delivery location up to 30% of the time based on business needs. This may include a maximum of 10% overnight client/project travel.
• Bachelor's degree, preferably in Computer Sciences, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• Must live in a commutable distance to or be willing to relocate to one of the following Delivery locations: Gilbert, AZ; Lake Mary, FL; Mechanicsburg, PA

Preferred

• ServiceNow Certified Systems Administrator (CSA), highly desirable
• ServiceNow Certified Application Developer (CAD), highly desirable
• Experience with UI Builder, a plus
• ITIL Foundations, a plus

Information for applicants with a need for accommodation: [1] https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 202179